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Fischer, Tobias ChristianORCID iD iconorcid.org/0000-0003-4459-5555
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Fischer, T. C. (2018). Business Intelligence through a sociomaterial lens: The imbrication of people and technology in a sales process. (Doctoral dissertation). Uppsala: Department of Business Studies, Uppsala University
Öppna denna publikation i ny flik eller fönster >>Business Intelligence through a sociomaterial lens: The imbrication of people and technology in a sales process
2018 (Engelska)Doktorsavhandling, sammanläggning (Övrigt vetenskapligt)
Abstract [en]

Digitalization and digital devices are on the rise, and as a result, many new products and services have been developed, which has led to greater interaction between people and technology. This thesis explores the interaction between people and technology by looking at the daily use of a business intelligence (BI) system in an automotive company’s sales process, where sellers use the system to analyze, report, and measure sales performance. The thesis is based on a single case study, and the data sources are in-depth interviews, observations, and archival data.

The theoretical perspective is grounded in the concept of sociomateriality and its notion of the imbrication of people and technology. Specifically, this work explores the research question ‘How does imbrication between people and technology develop during daily use of BI systems?’ The main theoretical finding is that three phases of imbrication can describe theses interactions, and these phases coincide with three situations in which people and technology must interact: automation of transactional work (Imbrication Phase 1), ‘informating’ of analytical work (Imbrication Phase 2), and transformation of work (Imbrication Phase 3). These three Imbrication Phases demonstrate the social dynamics at play when people interact with technology (specifically with BI). This contribution therefore extends the concept of imbrication within the field of sociomateriality. The primary empirical contribution is to illustrate the daily use and practice of BI within a sales process.

Ort, förlag, år, upplaga, sidor
Uppsala: Department of Business Studies, Uppsala University, 2018. s. 129
Serie
Doctoral thesis / Företagsekonomiska institutionen, Uppsala universitet, ISSN 1103-8454 ; 196
Nyckelord
big data, business intelligence, business intelligence systems, data analytics, digital transformation, imbrication, sales process, sociomateriality, sociomaterial imbrication model, work shadowing
Nationell ämneskategori
Företagsekonomi
Identifikatorer
urn:nbn:se:uu:diva-357306 (URN)978-91-506-2719-0 (ISBN)
Disputation
2018-10-02, Hörsal 2, Ekonomikum, Kyrkogårdsgatan 10, Uppsala, 13:15 (Engelska)
Opponent
Handledare
Tillgänglig från: 2018-09-07 Skapad: 2018-08-14 Senast uppdaterad: 2018-09-13
Fischer, T. C. (2018). Technology in its context: A literature review of the macro and micro levels of business intelligence. International Journal of Business Intelligence and Data Mining (1/2/3), 347-368
Öppna denna publikation i ny flik eller fönster >>Technology in its context: A literature review of the macro and micro levels of business intelligence
2018 (Engelska)Ingår i: International Journal of Business Intelligence and Data Mining, ISSN 1743-8187, nr 1/2/3, s. 347-368Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

The purpose of the literature review is to identify characteristics, concepts, and theories of business intelligence (BI). The status quo of BI is based on the literature review, which covers 86 journal articles from the three areas of accounting, strategy, and information systems between 2006 and 2014. The review combines two established frameworks to illustrate new insights regarding the macro and micro levels of BI. The complementary combination of both levels produces a new lens that shows the conceptualisation and characteristics of BI in a holistic view. The result of the study shows that BI is used as a monolithic concept and static tool with technical control mechanisms. Another result implies that BI is in a phase of maturity, in which it fulfils an organisational purpose without considering its social context or ecosystem in which it occurs. The literature review contributes to the characterisation and theorisation of BI and shows that a company depend on both characteristics and the purpose for which BI is used.

Ort, förlag, år, upplaga, sidor
United Kingdom: , 2018
Nyckelord
accounting, business intelligence, conceptualisation, information systems, literature review, macro level, measurement system, micro level, strategy, technology
Nationell ämneskategori
Företagsekonomi
Forskningsämne
Informationssystem; Företagsekonomi
Identifikatorer
urn:nbn:se:uu:diva-342550 (URN)10.1504/IJBIDM.2018.088439 (DOI)
Tillgänglig från: 2018-02-22 Skapad: 2018-02-22 Senast uppdaterad: 2018-08-14Bibliografiskt granskad
Fischer, T. C. (2017). The Use of Business Intelligence in a Sales Process: Looking at Critical Situations in the Purchase with an Accounting Model. In: : . Paper presented at Information Systems Research Seminar in Scandinavia (IRIS40), 6-9 August, 2017, Halden, Norway (pp. 1-18). Halden, Norway
Öppna denna publikation i ny flik eller fönster >>The Use of Business Intelligence in a Sales Process: Looking at Critical Situations in the Purchase with an Accounting Model
2017 (Engelska)Konferensbidrag, Muntlig presentation med publicerat abstract (Refereegranskat)
Abstract [en]

Critical situations are events in a sales process where customers are satisfied or dissatisfied. Sellers have to make decisions to provide a positive customer experience by making decisions to satisfy customers. Business Intelligence (BI) are digital tools, which support sellers’ decisions through performance measurements. In the case illustrated, the Resource-Event-Agency (REA) accounting model is used as a theoretical lens to show how BI is applied in critical situations. The focus is on purchase and follow-up in the car manufacturing company and REA looks at the database-, semantic- and structure orientation of BI and its interaction with people. A result of the study is an extension of the REA accounting model by introducing a cube model and BI as a practical lens. Another result shows how BI is used as a resource through the theoretical lens of the REA accounting model, which could help to use BI better strategically. 

Ort, förlag, år, upplaga, sidor
Halden, Norway: , 2017
Nationell ämneskategori
Företagsekonomi
Identifikatorer
urn:nbn:se:uu:diva-357304 (URN)
Konferens
Information Systems Research Seminar in Scandinavia (IRIS40), 6-9 August, 2017, Halden, Norway
Tillgänglig från: 2018-08-14 Skapad: 2018-08-14 Senast uppdaterad: 2019-01-09Bibliografiskt granskad
Fischer, T. C. (2016). Applying the REA Model to a BI Solution in the Car Industry. In: Lars Engwall (Ed.), : . Paper presented at The Swedish Research School of Management and Information Technology (pp. 1-25). Gothenburg, 01
Öppna denna publikation i ny flik eller fönster >>Applying the REA Model to a BI Solution in the Car Industry
2016 (Engelska)Ingår i: / [ed] Lars Engwall, Gothenburg, 2016, Vol. 01, s. 1-25Konferensbidrag, Publicerat paper (Övrig (populärvetenskap, debatt, mm))
Ort, förlag, år, upplaga, sidor
Gothenburg: , 2016
Nyckelord
REA, business intelligence, information system, business intelligence system, resource-events-agency, automotive industry, change, Business Processes, Sales, Service
Nationell ämneskategori
Företagsekonomi
Forskningsämne
Företagsekonomi
Identifikatorer
urn:nbn:se:uu:diva-288580 (URN)
Konferens
The Swedish Research School of Management and Information Technology
Tillgänglig från: 2016-04-28 Skapad: 2016-04-28 Senast uppdaterad: 2016-04-28
Fischer, T. C. (2015). Literature Review about Business Intelligence between 2006 - 2014. In: Lars Engwall (Ed.), : . Paper presented at The Swedish Research School of Management and Information Technology (pp. 1-26). Linköping
Öppna denna publikation i ny flik eller fönster >>Literature Review about Business Intelligence between 2006 - 2014
2015 (Engelska)Ingår i: / [ed] Lars Engwall, Linköping, 2015, s. 1-26Konferensbidrag, Enbart muntlig presentation (Övrig (populärvetenskap, debatt, mm))
Ort, förlag, år, upplaga, sidor
Linköping: , 2015
Nyckelord
business intelligence, information system, decision support system, management control system, literature review, expert system, information system research, accounting information system, management information system, business intelligence system
Nationell ämneskategori
Företagsekonomi
Identifikatorer
urn:nbn:se:uu:diva-252141 (URN)
Konferens
The Swedish Research School of Management and Information Technology
Tillgänglig från: 2015-05-02 Skapad: 2015-05-02 Senast uppdaterad: 2016-05-18
Fischer, T. C. (2014). Big Data - The Next Big Analytical Thing?. In: Lars Engwall (Ed.), The Swedish Research School of Management and Information Technology, Umeå, 26.03.2014: . Paper presented at MITSC 2014 in Umeå (pp. 1-21).
Öppna denna publikation i ny flik eller fönster >>Big Data - The Next Big Analytical Thing?
2014 (Engelska)Ingår i: The Swedish Research School of Management and Information Technology, Umeå, 26.03.2014 / [ed] Lars Engwall, 2014, s. 1-21Konferensbidrag, Enbart muntlig presentation (Övrig (populärvetenskap, debatt, mm))
Abstract [en]

Practitioners are sure: Big Data is the next big thing. This sketch is providing an academic approach to explore and explain the values of big data. Therefore it gives a definition and builds on a management control framework by Nilsson and Rapp (2005). The main question is: What is the value of big data for companies? The answer is provided by using a comparative case in which a company is analyzed before and after using big data. Interviews with CEOs, process manager and IT-executives were conducted to understand the aim of introducing big data and the requirements to use big data. Furthermore, work shadowing with people working within the process were conducted to map and compare the process before and after. Firm specific key performance indicators were measured and the opinions of users were conducted to give a complete picture of the IT-process in which people work.

Nyckelord
Big Data, Business Process, Work Shadowing, Process Improvement, Management Control, Information Technology, Embedded IT, Data Analytics
Nationell ämneskategori
Företagsekonomi
Identifikatorer
urn:nbn:se:uu:diva-241907 (URN)
Konferens
MITSC 2014 in Umeå
Tillgänglig från: 2015-01-19 Skapad: 2015-01-19 Senast uppdaterad: 2015-01-19
Fischer, T. C. (2014). The New Economy of Intangible Resources in Management Control: BI in Action: (Re-)think and Improve the Way Work is Done. In: Lars Engwall (Ed.), The Swedish Research School of Management and Information Technology, Uppsala, 30.11.2014: . Paper presented at MITAC 2014 (pp. 1-44).
Öppna denna publikation i ny flik eller fönster >>The New Economy of Intangible Resources in Management Control: BI in Action: (Re-)think and Improve the Way Work is Done
2014 (Engelska)Ingår i: The Swedish Research School of Management and Information Technology, Uppsala, 30.11.2014 / [ed] Lars Engwall, 2014, s. 1-44Konferensbidrag, Enbart muntlig presentation (Övrig (populärvetenskap, debatt, mm))
Abstract [en]

My thesis proposal “The New Economy of Intangible Resources in Management Control: Business Intelligence (BI) in Action - (Re-)think and Improve the Work is Done” suggests that IT, especially business intelligence and big data, are creating a competitive advantage and strengthens the intangible resources - especially information and communication as the precondition of knowledge (Ibekwe-SanJuan, 2013).

This new view makes it necessary for organizations to rethink the role of controllers and managers (Lindvall, 2009). The traditional view is driven by number-crunching and this paper suggests a view which is strongly connected towards data, applied statistics, computer science and the understanding and communication of business needs. To underpin this the paper builds on an adaptation of a scientific framework which highlights the relationship between strategy, enterprise systems and controller/manager.

The following research question and one sub-question are going to be answered: How is BI enabling information, communication and knowledge? How does BI support the utilization of intangible resources and the work of managers/controllers?

By using work shadowing, semi-structured interviews and documentation within IBM, EMC, Scania and Damiler (suggested cases), paper 1 investigates the relationship between business intelligence and the controller/manager to analyze the usage of intangible resources such as information, communication and knowledge.

Nyckelord
Business Processes, Business Intelligence, Embedded IT, Empowerment, Habits and Routines, IT-system, Management processes, Organizational routines, Process Improvement, Intangible Resources, Strategy, ICT, Information Technology
Nationell ämneskategori
Företagsekonomi
Identifikatorer
urn:nbn:se:uu:diva-241866 (URN)
Konferens
MITAC 2014
Tillgänglig från: 2015-01-19 Skapad: 2015-01-19 Senast uppdaterad: 2015-01-19
Organisationer
Identifikatorer
ORCID-id: ORCID iD iconorcid.org/0000-0003-4459-5555

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