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Publications (10 of 11) Show all publications
Lundmark, S. & Evaldsson, A.-C. (2017). Click-guides and Panic buttons: Designed possibilities for youth agency and user empowerment in online youth counselling services. Childhood, 24(2), 260-278
Open this publication in new window or tab >>Click-guides and Panic buttons: Designed possibilities for youth agency and user empowerment in online youth counselling services
2017 (English)In: Childhood, ISSN 0907-5682, E-ISSN 1461-7013, Vol. 24, no 2, p. 260-278Article in journal (Refereed) Published
Abstract [en]

This study examines how possibilities for agency are designed into online youth counselling services, as well as how such possibilities are addressed by young prospective users during the design of the services. The data are drawn both from the design of a national website for youth clinics in Sweden and from a design project developing e-services for local youth clinics in a Swedish municipality. The agency of young users is here treated as a key concern for understanding how user empowerment is accomplished through the design of websites and e-services. Using combined research materials (i.e. two websites and focus group meetings), this study demonstrates how design features may both facilitate and restrict young people’s involvement and control over sensitive and private issues. In addition, we demonstrate how the designed possibilities for empowerment may allow young users to critically approach and effectively use such services.

Place, publisher, year, edition, pages
Sage publications: , 2017
Keywords
digital control, empowerment, focus group meetings, interaction design, online youth counselling services, privacy, website analysis, youth agency
National Category
Social Sciences Pedagogy Media and Communications
Research subject
Education; Human-Computer Interaction
Identifiers
urn:nbn:se:uu:diva-293640 (URN)10.1177/0907568216656761 (DOI)000400911200009 ()
Available from: 2016-05-14 Created: 2016-05-14 Last updated: 2017-06-22Bibliographically approved
Lundmark, S. & Lymer, G. (2016). Analogies in interaction: Practical reasoning and participatory design. Text & Talk, 36(6), 705-731
Open this publication in new window or tab >>Analogies in interaction: Practical reasoning and participatory design
2016 (English)In: Text & Talk, ISSN 1860-7330, E-ISSN 1860-7349, Vol. 36, no 6, p. 705-731Article in journal (Refereed) Published
Abstract [en]

The present study examines a set of discussions among professional counselors in the area of youth counseling, as they participate in the development and design of an online video-mediated communication platform. With an overarching interest in how participatory design is performed through conversations, the analysis focuses on analogical reasoning through which the envisaged system is anchored to existing technologies and work practices. Three forms of analogical reasoning are identified: formulating design alternatives; challenging problem formulations; and telling stories. In various ways, these forms of analogical reasoning inform the ongoing design decision-making process, where the hypothetical technology and its organizational and work-related implications are evaluated. The study contributes to how analogical reasoning is done in interaction, and places the findings in the context of participatory design and studies of design reasoning.

Place, publisher, year, edition, pages
Mouton de Gruyter, 2016
Keywords
analogical reasoning, participatory design, youth counselling, conversation analysis, ethnomethodology
National Category
Media and Communications Educational Sciences
Research subject
Human-Computer Interaction; Education
Identifiers
urn:nbn:se:uu:diva-305363 (URN)10.1515/text-2016-0031 (DOI)000387724800003 ()
Available from: 2016-10-15 Created: 2016-10-15 Last updated: 2017-11-29Bibliographically approved
Lundmark, S., Lymer, G. & Evaldsson, A.-C. (2014). Socio-technical dilemmas in participatory design: The development of an online video-mediated youth counselling service. In: : . Paper presented at ALAPP 2014, 4th International conference applied linguistics and professional practice, Genève, Switzerland.
Open this publication in new window or tab >>Socio-technical dilemmas in participatory design: The development of an online video-mediated youth counselling service
2014 (English)Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

The availability of online resources for youth counselling has increased in later years, posing a number of new challenges for existing practices and practitioners. Previous research on online youth counselling has addressed the changing conditions for professionals as well as for the young clients (Danby et al., 2009; 2011; Harris et al., 2012) but has not previously examined the processes through which the services are developed. In this study we follow a participatory design project in the development of a youth counselling e-service in Sweden. The study provides an ethnomethodologically informed analysis of how a group of counsellors discuss possible socio-technical dilemmas created by the introduction of web-based video-mediated counselling. As the analyses demonstrate, the planned implementation is met by the counsellors with extensive hypothetical reasoning. The counsellors draw on various experiences from the existing work practice, experiences of distance interaction with clients via telephone and chat as well as face-to-face meetings. With the help of these resources the counsellors provide reasoned accounts of envisaged problems connected with the combination of visual access and physical distance introduced by the video-link. Two issues in particular are topicalized: the problem of ‘dirty calls’ where callers engage counsellors in talk about sexual issues as a means of self-gratification; and the issue of suicide threats. The specific problems of the video-link are made salient through contrasts with face-to-face meetings as well as with telephone calls. Three main methods of addressing hypothetical problems can be discerned: first, normalizing the articulated problem by minimizing the difference between the new technology and existing practice (e.g. suggesting that Skype conversations can be ended in the same way as telephone calls); second, proposing conversational strategies in which referring to technological malfunction can be used as a resource for ending unpleasant calls or disabling the problematic video-link; third, defining and limiting the particular circumstances in which the video-link is to be used. Some general conclusions that can be drawn are that the practitioners use experiences from their current practices both to hypothesize about problems and create strategies for solutions. In different ways, these strategies work to bring the hypothetical new environment in line with existing work practices.

Keywords
participatory design, professional reasoning, video-mediated communication
National Category
Pedagogy Media and Communication Technology
Identifiers
urn:nbn:se:uu:diva-231932 (URN)
Conference
ALAPP 2014, 4th International conference applied linguistics and professional practice, Genève, Switzerland
Available from: 2014-09-11 Created: 2014-09-11 Last updated: 2018-01-11
Lundmark, S. & Jonsson, M. (2012). Crafting interaction – materiality in digital interaction design and traditional crafting practices. In: : . Paper presented at Feminist Materialisms – Gender, Nature, Body, Materiality 26-27 April 2012 Copenhagen University, Denmark.
Open this publication in new window or tab >>Crafting interaction – materiality in digital interaction design and traditional crafting practices
2012 (English)Conference paper, Oral presentation with published abstract (Refereed)
National Category
Interaction Technologies Educational Sciences
Identifiers
urn:nbn:se:uu:diva-209412 (URN)
Conference
Feminist Materialisms – Gender, Nature, Body, Materiality 26-27 April 2012 Copenhagen University, Denmark
Available from: 2013-10-18 Created: 2013-10-18 Last updated: 2013-11-12Bibliographically approved
Lundmark, S. & Normark, M. (2012). Reflections on norm-critical design efforts in online youth counselling. In: NordiCHI 2012: Making Sense Through Design: Proceedings of the 7th Nordic Conference on Human-Computer Interaction. Paper presented at 7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design, NordiCHI 2012, 14 October 2012 through 17 October 2012, Copenhagen (pp. 438-447).
Open this publication in new window or tab >>Reflections on norm-critical design efforts in online youth counselling
2012 (English)In: NordiCHI 2012: Making Sense Through Design: Proceedings of the 7th Nordic Conference on Human-Computer Interaction, 2012, p. 438-447Conference paper, Published paper (Refereed)
Abstract [en]

We explore social norms embedded in interaction design, how different identity roles are made relevant during a specific design project and how norm-critical efforts are made by different actors during this design process. We have studied the development of the Swedish National Youth Counselling site to illustrate how interaction design may construct meaning, norms and values in design. We present an ethnographic study, the development of the Love Animation. Examples are shown in which interaction design unintentionally discourages the purpose of the intended message which suggests that there is a need for further understanding of how the content and the interaction design relates to each other. Using Science and Technology theories, the research join the emergent critical tradition in HCI and a critical perspective on technology as a coconstructing agent is applied.

Keywords
Healthcare, Interaction design, Norm-critical design efforts, Science and technology studies, Values, Youth counselling, Design effort, Animation, Health care, Human computer interaction, Technology, Design
National Category
Social Sciences
Identifiers
urn:nbn:se:uu:diva-195442 (URN)10.1145/2399016.2399083 (DOI)978-1-4503-1482-4 (ISBN)
Conference
7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design, NordiCHI 2012, 14 October 2012 through 17 October 2012, Copenhagen
Available from: 2013-02-26 Created: 2013-02-25 Last updated: 2016-10-16
Lundmark, S. & Linqvist Bergander, A. (2010). Children’s Use of Media Technology in Everyday Life. In: The 4th International Conference on Multidisciplinary Perspectives on Child and Teen Consumption : interdisciplinary, theory and practice : June 21-23 2010 Campus Norrköping, Sweden : abstracts: . Paper presented at Child and Teen Consumption – Interdisciplinary, theory and practice 21-23 June 2010 Campus Norrköping.
Open this publication in new window or tab >>Children’s Use of Media Technology in Everyday Life
2010 (English)In: The 4th International Conference on Multidisciplinary Perspectives on Child and Teen Consumption : interdisciplinary, theory and practice : June 21-23 2010 Campus Norrköping, Sweden : abstracts, 2010Conference paper, Published paper (Refereed)
National Category
Pedagogy Media Studies
Identifiers
urn:nbn:se:uu:diva-209414 (URN)
Conference
Child and Teen Consumption – Interdisciplinary, theory and practice 21-23 June 2010 Campus Norrköping
Available from: 2013-10-18 Created: 2013-10-18 Last updated: 2016-10-15
Hernwall, P. & Lundmark, S. (2010). The reflected body: children constructing identity online. In: Patrik Hernwall (Ed.), The Virtual: Interaction : a conference 2007. Paper presented at The Virtual, Haninge, September 20-28, 2007. (pp. 132-143). Södertörn university
Open this publication in new window or tab >>The reflected body: children constructing identity online
2010 (English)In: The Virtual: Interaction : a conference 2007 / [ed] Patrik Hernwall, Södertörn university , 2010, p. 132-143Conference paper, Published paper (Other academic)
Place, publisher, year, edition, pages
Södertörn university, 2010
Series
M3, ISSN 1653-5677 ; 5
National Category
Media and Communications Media and Communication Technology
Identifiers
urn:nbn:se:uu:diva-209404 (URN)
Conference
The Virtual, Haninge, September 20-28, 2007.
Available from: 2012-03-05 Created: 2013-10-18 Last updated: 2018-01-11
Lundmark, S. (2007). Human experience: the creation of functions of technology in everyday life. In: Patrik Hernwall (Ed.), The Virtual: design digital experience : a conference 2006. Paper presented at The Virtual 2006 (pp. 250-254). Handen: School of Communication, Technology and Design, Södertörn University College
Open this publication in new window or tab >>Human experience: the creation of functions of technology in everyday life
2007 (English)In: The Virtual: design digital experience : a conference 2006 / [ed] Patrik Hernwall, Handen: School of Communication, Technology and Design, Södertörn University College , 2007, p. 250-254Conference paper, Published paper (Other academic)
Place, publisher, year, edition, pages
Handen: School of Communication, Technology and Design, Södertörn University College, 2007
Series
M3 (Handen), ISSN 1653-5677 ; 4
National Category
Media and Communication Technology
Identifiers
urn:nbn:se:uu:diva-209403 (URN)
Conference
The Virtual 2006
Available from: 2011-10-19 Created: 2013-10-18 Last updated: 2018-06-04
Lundmark, S. (2006). Democracy and digital divides. In: : . Paper presented at The Virtual 2005. Handen: School of Communication, Technology and Design, Södertörn University College
Open this publication in new window or tab >>Democracy and digital divides
2006 (English)Conference paper, Published paper (Other academic)
Place, publisher, year, edition, pages
Handen: School of Communication, Technology and Design, Södertörn University College, 2006
Series
M3 (Handen), ISSN 1653-5677 ; 2
National Category
Media and Communication Technology
Identifiers
urn:nbn:se:uu:diva-209400 (URN)
Conference
The Virtual 2005
Available from: 2011-10-19 Created: 2013-10-18 Last updated: 2018-01-11
Hernwall, P. & Lundmark, S. (2006). Kroppen som marknadsplats: konstruktionen av kropp bland unga människor. Locus (1), 32-47
Open this publication in new window or tab >>Kroppen som marknadsplats: konstruktionen av kropp bland unga människor
2006 (Swedish)In: Locus, ISSN 1100-3197, no 1, p. 32-47Article in journal (Refereed) Published
National Category
Sociology Media and Communication Technology
Identifiers
urn:nbn:se:uu:diva-209407 (URN)
Available from: 2011-10-20 Created: 2013-10-18 Last updated: 2018-01-11
Projects
Construction and normalisation of gender online among young people in Estonia and Sweden. [A062-2008_OSS]; Södertörn University
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-5627-2158

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