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Cajander, Å., Larusdottir, M., Lind, T. & Stadin, M. (2023). Experiences of Extensive User Involvement through Vision Seminars in a Large IT Project. Interacting with computers, 35(4), 543-552
Open this publication in new window or tab >>Experiences of Extensive User Involvement through Vision Seminars in a Large IT Project
2023 (English)In: Interacting with computers, ISSN 0953-5438, E-ISSN 1873-7951, Vol. 35, no 4, p. 543-552Article in journal (Refereed) Published
Abstract [en]

As the complexity of IT systems increases, the demand for methods taking the whole work situation into account grows. The Vision Seminar (VS) process addresses the future usage of technologies in complex digital work environments. This paper describes the experiences of conducting the VS process in the context of a large IT project to improve study-administrative work. The participants and stakeholders' experiences of participating in VS workshops were studied as the effect the participants and stakeholders believed the vision might have. Data were gathered through interviews and a survey. The participants were confident that the time spent on workshops was worthwhile and that achieving the future described in the resulting vision was feasible. The stakeholders perceived the VS process as rigorous. They were happily surprised by the positive spirit and engagement displayed by the participants. The utility of the resulting vision not being obvious was the most notable weakness mentioned.

Place, publisher, year, edition, pages
Oxford University Press, 2023
National Category
Human Computer Interaction
Identifiers
urn:nbn:se:uu:diva-515136 (URN)10.1093/iwc/iwad046 (DOI)001072914900001 ()
Available from: 2023-10-27 Created: 2023-10-27 Last updated: 2024-02-20Bibliographically approved
Cajander, Å., Huvila, I., Salminen-Karlsson, M., Lind, T. & Scandurra, I. (2022). Effects of patient accessible electronic health records on nurses’ work environment: a survey study on expectations in Sweden. BMJ Open, 12(11), Article ID e059188.
Open this publication in new window or tab >>Effects of patient accessible electronic health records on nurses’ work environment: a survey study on expectations in Sweden
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2022 (English)In: BMJ Open, E-ISSN 2044-6055, Vol. 12, no 11, article id e059188Article in journal (Refereed) Published
Abstract [en]

ObjectivesThe introduction of information and communication technology influences the work environment of large groups of employees in healthcare. In Sweden, a national healthcare service providing patient accessible electronic health records (PAEHR) has been deployed, and this paper investigates nurses' expected effects of this implementation.SettingNurses associated with the Swedish Association of Health Professionals working in healthcare such as primary care, hospitals and midwives in Sweden. Before a full-scale national implementation of PAEHR, a web survey study was distributed nationally. The respondents represented all 21 Swedish regions. Questions included five-point Likert scale questions and open questions.ParticipantsA survey link was distributed via email to 8460 registered nurses, midwives and union representatives in Sweden. The response rate was 35.4% (2867 respondents: registered nurses 84%; midwives 6%; chief position 5%; in projects 2% and other 3%). Three reminders were sent out, all of them increasing the response rate. A majority of the respondents were female (89.9%), 8.4% male, whereas 1.7% did not indicate their gender. 31.4% were under 40 years old, 53.8% 40-59 and 13.7% over 60.ResultsData were analysed using exploratory factor analysis with principal component analysis as the extraction method. The analysis revealed three distinct factors related to nurses' expectations of PAEHR: (1) PAEHR improves the quality of care, (2) PAEHR improves the quality of the work environment and (3) risk and fears concerning patients' well-being. Some interesting results include that more experienced nurses are more favourable to PAEHR. Our analysis also shows that the view of the nurse-patient relationship is an essential underlying factor related to positive or negative expectations.ConclusionsResults show that the expectations and perceptions of PAEHR vary depending on the nurse's view of who the electronic record belongs to. Younger nurses are somewhat more negative towards PAEHR than older nurses.

Place, publisher, year, edition, pages
BMJ Publishing Group Ltd, 2022
National Category
Human Computer Interaction Information Studies
Research subject
Computer Science with specialization in Human-Computer Interaction
Identifiers
urn:nbn:se:uu:diva-488294 (URN)10.1136/bmjopen-2021-059188 (DOI)000885543100019 ()36368752 (PubMedID)2-s2.0-85141674464 (Scopus ID)
Funder
NordForsk, 100477
Available from: 2022-11-12 Created: 2022-11-12 Last updated: 2023-08-28Bibliographically approved
Cajander, Å., Lárusdóttir, M. K., Lind, T. & Nauwerck, G. (2022). Walking in the Jungle with a Machete: ICT Leaders' Perspectives on User-Centred Systems Design. Behavior and Information Technology, 41(6), 1230-1244
Open this publication in new window or tab >>Walking in the Jungle with a Machete: ICT Leaders' Perspectives on User-Centred Systems Design
2022 (English)In: Behavior and Information Technology, ISSN 0144-929X, E-ISSN 1362-3001, Vol. 41, no 6, p. 1230-1244Article in journal (Refereed) Published
Abstract [en]

Previous research has established that leaders in information and communication technology (ICT) are crucial for establishing a user-centred systems design perspective in ICT for work-related tasks. This paper therefore describes the perspectives of 18 ICT leaders in three kinds of leadership roles (managers, project leaders and specialists) in order to understand their views of user-centred systems design concerning ICT. It uses the concept of technological frames of reference to analyse three domains: technology-in-use, technology strategy and nature of technology. The results show that many specialists see user involvement as a critical factor in successfully establishing new information and communication technologies, but that these systems are currently built around the needs of management rather than end users. Looking forward, all three relevant social groups are optimistic about how ICT will become more user-centred and more strategically aligned in the future. However, changes in ICT are described as extremely energy-consuming and difficult – akin to ‘walking in the jungle with a machete’. Finally, we discuss the relevance of technological frames and present some implications for the successful establishment of user-centred system design as a perspective in organisations.

Place, publisher, year, edition, pages
John Wiley & Sons, 2022
Keywords
User-centred design, technological frames, information and communication technologies
National Category
Human Computer Interaction
Research subject
Computer Science with specialization in Human-Computer Interaction
Identifiers
urn:nbn:se:uu:diva-428331 (URN)10.1080/0144929X.2020.1864776 (DOI)000608502900001 ()
Available from: 2020-12-14 Created: 2020-12-14 Last updated: 2024-01-15Bibliographically approved
Lind, T., Cajander, Å., Björklund, A. & Sandblad, B. (2020). The Use of Scenarios in a Vision Seminar Process: The Case of Students Envisioning the Future of Study-Administration. In: : . Paper presented at 11th Nordic Conference on Human-Computer Interaction, (NordiCHI 2020).
Open this publication in new window or tab >>The Use of Scenarios in a Vision Seminar Process: The Case of Students Envisioning the Future of Study-Administration
2020 (English)Conference paper, Published paper (Refereed)
National Category
Human Computer Interaction
Research subject
Computing Education Research
Identifiers
urn:nbn:se:uu:diva-421027 (URN)
Conference
11th Nordic Conference on Human-Computer Interaction, (NordiCHI 2020)
Available from: 2020-10-04 Created: 2020-10-04 Last updated: 2023-01-09Bibliographically approved
Golay, D., Löscher, I. & Lind, T. (2019). The impact of information and communication technology on work, workers, and the psychosocial work context: Research trends from 2000–2017.
Open this publication in new window or tab >>The impact of information and communication technology on work, workers, and the psychosocial work context: Research trends from 2000–2017
2019 (English)Manuscript (preprint) (Other academic)
National Category
Human Computer Interaction
Identifiers
urn:nbn:se:uu:diva-381428 (URN)
Available from: 2019-04-09 Created: 2019-04-09 Last updated: 2023-10-26Bibliographically approved
Löscher, I. & Lind, T. (2019). Visualizing Purpose and Functionality Overlaps of Health IT Systems using an Abstraction Hierarchy. In: Proceedings of the Human Factors and Ergonomics Society Annual Meeting: . Paper presented at 63rd international annual meeting, Human Factors and Ergonomics Society, October 28-November 01, 2019, Seattle, Washington DC, USA (pp. 317-321). Newbury Park, California: Sage Publications, 63
Open this publication in new window or tab >>Visualizing Purpose and Functionality Overlaps of Health IT Systems using an Abstraction Hierarchy
2019 (English)In: Proceedings of the Human Factors and Ergonomics Society Annual Meeting, Newbury Park, California: Sage Publications, 2019, Vol. 63, p. 317-321Conference paper, Published paper (Refereed)
Abstract [en]

The development of health IT fuels a digitalization process that affects the work of hospital staff negatively in the case of poor integration of IT systems. A challenge lies in keeping track of the existing IT systems and possible overlapping functions. The Abstraction Hierarchy model from the Cognitive Work Analysis framework describes how parts of a complex system relate to the over-arching goals of the system, which could work as an overview of the IT systems. In this study, we explore how an Abstraction Hierarchy can be used to visualize how IT systems’ functions overlap, interfere with, or depend on each other. The Abstraction Hierarchy was developed based on documentation, interviews, and a study visit at a hospital ward. The overlaps in functionality visualized in the Abstraction Hierarchy could serve as indicators for the need for further investigation of effects on the hospital staff’s work.

Place, publisher, year, edition, pages
Newbury Park, California: Sage Publications, 2019
National Category
Human Computer Interaction
Identifiers
urn:nbn:se:uu:diva-398112 (URN)10.1177/1071181319631463 (DOI)
Conference
63rd international annual meeting, Human Factors and Ergonomics Society, October 28-November 01, 2019, Seattle, Washington DC, USA
Projects
The effects of digitalization on the work environment of nurses (DISA)
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare, 2016-07153
Available from: 2019-12-02 Created: 2019-12-02 Last updated: 2020-06-11Bibliographically approved
Sandblad, B. & Lind, T. (2019). Why Digital Systems Do Not Reach Their Full Potential in Organizations. XRDS: Crossroads, The ACM Magazine for Students, 25(2), 32-27
Open this publication in new window or tab >>Why Digital Systems Do Not Reach Their Full Potential in Organizations
2019 (English)In: XRDS: Crossroads, The ACM Magazine for Students, ISSN 1528-4972, Vol. 25, no 2, p. 32-27Article in journal, Editorial material (Other academic) Published
National Category
Human Computer Interaction
Research subject
Computer Science with specialization in Human-Computer Interaction
Identifiers
urn:nbn:se:uu:diva-376803 (URN)10.1145/3301481 (DOI)
Available from: 2019-02-11 Created: 2019-02-11 Last updated: 2019-05-15Bibliographically approved
Nauwerck, G., Cajander, Å. & Lind, T. (2017). Digital transformation and the changing role of student administrators: A case study. European Journal of Higher Education IT, 4(1), 345-353
Open this publication in new window or tab >>Digital transformation and the changing role of student administrators: A case study
2017 (English)In: European Journal of Higher Education IT, ISSN 2519-1764, Vol. 4, no 1, p. 345-353Article in journal (Refereed) Published
National Category
Human Computer Interaction
Identifiers
urn:nbn:se:uu:diva-332221 (URN)
Available from: 2017-09-26 Created: 2017-10-25 Last updated: 2018-01-13Bibliographically approved
Nauwerck, G., Lind, T., Cajander, Å. & Lárusdóttir, M. (2017). Swinging machetes in the jungle: Technological frames, ICT leaders, and user centred perspectives. Behaviour & Information Technology
Open this publication in new window or tab >>Swinging machetes in the jungle: Technological frames, ICT leaders, and user centred perspectives
2017 (English)In: Behaviour & Information Technology, ISSN 0144-929XArticle in journal (Other academic) Submitted
National Category
Human Computer Interaction
Identifiers
urn:nbn:se:uu:diva-326798 (URN)
Available from: 2017-07-29 Created: 2017-07-29 Last updated: 2018-01-13Bibliographically approved
Grünloh, C., Haslwanter, J. D. H., Kane, B., Lee, E., Lind, T., Moll, J., . . . Scandurra, I. (2017). Using critical incidents in workshops to inform eHealth design. In: Human-Computer Interaction: Part I. Paper presented at INTERACT 2017, September 25–29, Mumbai, India (pp. 364-373). Springer
Open this publication in new window or tab >>Using critical incidents in workshops to inform eHealth design
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2017 (English)In: Human-Computer Interaction: Part I, Springer, 2017, p. 364-373Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
Springer, 2017
Series
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349 ; 10513
National Category
Human Computer Interaction Health Care Service and Management, Health Policy and Services and Health Economy
Identifiers
urn:nbn:se:uu:diva-377739 (URN)10.1007/978-3-319-67744-6_24 (DOI)000452466200024 ()978-3-319-67743-9 (ISBN)
Conference
INTERACT 2017, September 25–29, Mumbai, India
Available from: 2017-09-20 Created: 2019-02-26 Last updated: 2019-02-27Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0003-2534-4937

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