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Oxenswärdh, Anette, phd
Publications (10 of 21) Show all publications
Oxenswärdh, A. & Forsberg, P.-A. (2019). To Lead Change - To Work and Study with Creativity and Structure: A Course Design for Deeper Learning Outcomes within a Course in Quality Technology. Quality Innovation Prosperity, 23(1), 25-42
Open this publication in new window or tab >>To Lead Change - To Work and Study with Creativity and Structure: A Course Design for Deeper Learning Outcomes within a Course in Quality Technology
2019 (English)In: Quality Innovation Prosperity, ISSN 1335-1745, E-ISSN 1338-984X, Vol. 23, no 1, p. 25-42Article in journal (Refereed) Published
Abstract [en]

Purpose: In this paper a new course design as a case study is presented. The course was given at bachelor level at Uppsala university, campus Gotland, within the division of quality technology. The purpose of the case is to give students an opportunity to practice acquired theoretical knowledge by offering them the opportunity to create an organization of their dreams, working in small groups.

Methodology/Approach: This paper builds upon a case study approach, combining a literature review, document studies over the performed course and evaluations over the course.

Findings: The case study shows that course design can be an important inspiration and a bridge between theory and practice for the students. Course design seems to support students’ learning processes according to evaluations of the course. Course design offers benefits of the collective learning, especially for distance students. It increases independence, understanding of one’s mission and accountability for it. Students are given the opportunity to practice the theoretical knowledge in their education in a creative and inspiring way. Still, there are further demands and challenges left of improvement in the course design.

Research Limitation/implication: The research limitation is that this study consists of only one course in Quality Technology.

Originality/Value of paper: This study contributes to the discussion about learning at university level through a case study.

Place, publisher, year, edition, pages
Kosice, Slovakia: , 2019
Keywords
change management; collective learning; responsibility; project management; agile methods; case study
National Category
Learning
Research subject
Quality Technology and Management (HGO)
Identifiers
urn:nbn:se:uu:diva-381785 (URN)1012776/QIP.V23I1.1167 (DOI)000462735700002 ()
Available from: 2019-04-13 Created: 2019-04-13 Last updated: 2019-04-29Bibliographically approved
Oxenswärdh, A. (2019). Value Creation and Sustainable Development. In: W. Leal Filho (ed.) (Ed.), Encyclopedia of Sustainability in Higher Education: . Springer
Open this publication in new window or tab >>Value Creation and Sustainable Development
2019 (English)In: Encyclopedia of Sustainability in Higher Education / [ed] W. Leal Filho (ed.), Springer, 2019Chapter in book (Refereed)
Place, publisher, year, edition, pages
Springer, 2019
National Category
Engineering and Technology
Research subject
Education
Identifiers
urn:nbn:se:uu:diva-377658 (URN)10.1007/978-3-319-63951-2_336-1 (DOI)
Available from: 2019-02-25 Created: 2019-02-25 Last updated: 2019-02-28Bibliographically approved
Oxenswärdh, A. (2018). Co-creation of values at one Bed and Breakfast accommodation. In: SuMi Dahlgaard-Park (Ed.), 21th International Q-MOD Conference on Quality and Service Sciences: . Paper presented at 21st QMOD Conference 22-24 August 2018, Cardiff, UK.
Open this publication in new window or tab >>Co-creation of values at one Bed and Breakfast accommodation
2018 (English)In: 21th International Q-MOD Conference on Quality and Service Sciences / [ed] SuMi Dahlgaard-Park, 2018Conference paper, Published paper (Refereed)
Abstract [en]

Abstract

 

Purpose This paper aims to study how hosts for one bed and breakfast establishment and their guests create value for the visit by communicating and interacting with each other on the island of Gotland.

 

Method A case study was conducted on one single Bed and breakfast (BnB) accommodation.  An interview and a Questionnaire study were performed.

 

Findings The study shows that there are several processes involved in co-creation of values between visitors and hosts. Co-creation processes begin already when visitors are planning their visits to the island. Their expectations are created while choosing their accommodation type, often done online on different websites. Pre-information about the chosen BnB accommodationcontributes to visitors' expectations and image of the object, which can be seen as a part of their identities. In the physical meeting with the accommodation and the hosts and other guests, the co-creation process is strengthened. There are processes of participation, communication, creation of meaning for the stay, processes of trust and responsibilities which all together create a common culture which in turn contributes to co-creation of values for both parties. These processes also take place between guests. The processes are furthermore dependent on meaning making and sensemaking processes. This all together generate knowledgeabout the destination and the values ​​that enhance the positive experience of the visits. It also creates knowledge for the hosts about how they can develop their service to achieve increased customer satisfaction.

 

Originality/Value of paper - The study makes a contribution to the knowledge of processes of co-creation values by exploring how some visitors and their hosts experienced the visits to the island. The study can help bridging the gap in the views and actions on co-creation of values among visitors and those who are visited.

 

Keywords: BnB accommodation, experiences, processes of value co-creation, sensemaking, 

 

Series
Anette Oxenswärdh
Keywords
BnB accommodation, experiences, processes of value co-creation, sensemaking
National Category
Business Administration Engineering and Technology
Research subject
Engineering Science with specialization in industrial engineering and management
Identifiers
urn:nbn:se:uu:diva-359398 (URN)
Conference
21st QMOD Conference 22-24 August 2018, Cardiff, UK
Available from: 2018-08-31 Created: 2018-08-31 Last updated: 2019-01-03Bibliographically approved
Oxenswärdh, A. (2018). Co-creation of values between some bed and breakfast providers and their guests. Paper presented at 16:th Annual Hawaii International Conference on Education,January 4-7 2018, Honolulu, Hawaii, United States.. Journal of Research in Business and Management, 5(7), 13-27
Open this publication in new window or tab >>Co-creation of values between some bed and breakfast providers and their guests
2018 (English)In: Journal of Research in Business and Management, ISSN 2347-3002, Vol. 5, no 7, p. 13-27Article in journal, Meeting abstract (Refereed) Published
Keywords
consumers as co-creators, processes, experiences, visitors, visit organizers, values, sensemaking
National Category
Other Social Sciences not elsewhere specified Engineering and Technology
Identifiers
urn:nbn:se:uu:diva-342044 (URN)
Conference
16:th Annual Hawaii International Conference on Education,January 4-7 2018, Honolulu, Hawaii, United States.
Note

Purpose This paper aims to study how somebed and breakfast providers and their guests experience the visits on the island of Gotland in Sweden, regarding and with a particular focus on processes of co-creation of values while interacting with each other’s. Method A Questionnaire and an interview study was conducted. The questionnaire was digitally sent to some visitors and their hosts after the visits on the island. These visitors and hosts were selected from one single Bed and breakfast (BnB) accommodation.In addition to questions about their background and way of traveling to and around the island, guests were also asked about their experiences regarding values created during theirvisit to the island while associating and communicating with their hosts and other guests staying at the same accommodation. The hosts, BnB providers, in turn were asked about how they experienced the values created in contact with their guests.

Findings The study shows that there are several processes involved in co-creation of values between visitors and hosts. Co-creation processes begin already when visitors are planning their visits to the island. Their expectations are created while choosing their accommodation type, often done online on different websites.Pre- information about the chosen BnBaccommodation contributes to visitors' expectations and image of the object, which can be seen as a part of their identities. In the physical meeting with the accommodation and the hosts, the co-creation process is strengthened.There are processes of participation, communication, creation of meaning for the stay, processes of trust and responsibilitieswhich all together create a common culture which in turn contributes to co-creation of values for both parties.These processes also take place between guests. This process of co-creation creates knowledge about the destination and the values that enhance the positive experience of the visits. It also creates knowledge for the hosts about how they can develop their service to achieve increased customer satisfaction.

Practical Implications - The study shows how the process of value creation takes place in practice and how it enhances the visitors' experiences of the entire journey. It also shows the opportunities offered by processes for hosts learning the needs and expectations of customers to create better products and services. This allows the organizers of the accommodation to inform and influence as well as balance of the choices the visitors make during the stay.

Originality/Value of paper - The study makes a contribution to the knowledge of processes of co-creation of valuesby exploring how some tourists and their hosts experienced the visits to the island. The study can help bridging the gap in the views and actions on co-creation of valuesamong visitors and those who are visited. 

Available from: 2018-02-18 Created: 2018-02-18 Last updated: 2018-03-15Bibliographically approved
Oxenswärdh, A. (2018). Co-creation of values between some BnB providers and their guests. In: Andrew Burge (Ed.), 16th Annual Hawaii InternationalConference on Education: . Paper presented at 16th Annual Hawaii International Conference on Education, 4-7, 2018,Honolulu, USA. Anette Oxenswärdh
Open this publication in new window or tab >>Co-creation of values between some BnB providers and their guests
2018 (English)In: 16th Annual Hawaii InternationalConference on Education / [ed] Andrew Burge, Anette Oxenswärdh , 2018Conference paper, Published paper (Refereed)
Abstract [en]

 

Abstract

 

Purpose This paper aims to study how some bed and breakfast providers and their guests experience the visits on the island of Gotland, regarding and with a particular focus on processes of co-creation of values as learning processes while communicating with each other´s. 

 

Method A questionnaire and an interview study was conducted. The questionnaire was digitally sent to some visitors and their hosts after the visits on the island. These visitors and hosts were selected from four bed and breakfast accommodations on the island of Gotland, Sweden. In addition to questions about their background and way of traveling to and around the island, guests were also asked about their experiences regarding values created during the visit to the island and in association and communication with their hosts. The hosts, BnB providers, in turn were asked about how they experienced the values were created in communication with their guests and between guests.

 

Findings The study shows that there are several processes involved in co-creation of values between visitors and hosts. Co-creation processes begin already when visitors are planning their visits to the island. Their expectations are created while choosing their accommodation type, often done online on different websites. Pre-information about the chosen BnB accommodation contributes to visitors' expectations and image of the object. In the physical meeting with the accommodation and the hosts, the co-creation process is strengthened. There are processes of participation, communication, creation of meaning for the stay, processes of trust and responsibilities which all together create a common culture which in turn contributes to co-creation of values for both parties. These processes also take place between guests. This co-creation of values can be seen as a learning process. This learning process creates knowledge about the destination and the values ​​that enhance the positive experience of the visits. It also creates knowledge for the hosts about how they can develop their service to achieve increased customer satisfaction. 

 

 

 

 

 

 

    Practical Implications The major implication of the study is that the study shows how the process of value creation takes place in practice and how it enhances the visitors' experiences of the entire journey. It also shows the opportunities offered by processes for hosts learning the needs and expectations of customers to create better products. This allows the organizers of the accommodation to inform and influence as well as balance of the choices the visitors make during the stay, not at least in terms of sustainability.

 

 

Originality/Value of paper The study makes a contribution to the knowledge of processes of co-creation of values by exploring how some tourists and their hosts experienced the visits to the island. The study can bridge the gap between visitors and visit organizers views and actions on co-creation on values. 

       

Keywords: consumers as co-creators, experiences, learning processes, visitors, visit organizers, values

 

Article classification: Research Paper

Place, publisher, year, edition, pages
Anette Oxenswärdh, 2018
Series
Anette Oxenswärdh
Keywords
consumers as co-creators, experiences, learning processes, visitors, visit organizers, values
National Category
Business Administration Engineering and Technology
Research subject
Engineering Science with specialization in industrial engineering and management
Identifiers
urn:nbn:se:uu:diva-359395 (URN)
Conference
16th Annual Hawaii International Conference on Education, 4-7, 2018,Honolulu, USA
Available from: 2018-08-31 Created: 2018-08-31 Last updated: 2019-01-04Bibliographically approved
Oxenswärdh, A. (2018). Creativity and structure in teamwork: - a new course design for deeper learning outcomes. In: : . Paper presented at ITS 21 4th Conference on interdisciplinary teamwork skills for the 21th century, Trondheim in Norway. Anette Oxenswärdh
Open this publication in new window or tab >>Creativity and structure in teamwork: - a new course design for deeper learning outcomes
2018 (English)Conference paper, Published paper (Refereed)
Abstract [en]

Abstract

Purpose

In this paper a new course design as a case study is presented. The course was given on bachelor level at Uppsala university, campus Gotland, within the division of Quality Technology. The purpose of the new course design was to give students an opportunity to practice acquired theoretical knowledge by offering them to create an organization of their dreams, working in small groups. To enhance and deepen the students' learning process in the course, they were offered broadened knowledge of organizational aspects and cornerstones within change management, using a number of themes and agile methods.

 

Methodology

 

This paper builds upon case study approach, combining a literature review, document studies over the performed course and evaluations over the course.

 

Findings 

The case study shows that course design can be an important inspirer and a bridge between theory and practice for students. Course design seems to support students' learning processes according to evaluations of the course. Course design offers benefits of the collective learning, especially for distance students.It increases independence, understanding of one's mission and responsibility for it.Students are given the opportunity to practice the theoretical knowledge in their education in a creative and inspiring way.

Group processes shed their own tools and ability to individual and collective learning. The demands of studying using scientific articles as a course literature,also seemed to prepare students for a bachelor degree, which was planned to be a course following this course. Still, there are further demands and challenges left of improvement, in the course design.

 

Practical implications:

 

This paper gives an example of how one university course can be designed in order to create deeper understanding for organizational change.

 

Originality/Value of paper:

The study makes a contribution to the discussion about learning within the university course as case study.

 

 Keywords: Change management, Collective Learning, Responsibility, Project management, Agile Methods

 

Article classification: Case study

Place, publisher, year, edition, pages
Anette Oxenswärdh, 2018
Series
Anette Oxenswärdh
Keywords
Keywords: Change management, Collective Learning, Responsibility, Project management, Agile Methods
National Category
Pedagogy Engineering and Technology
Identifiers
urn:nbn:se:uu:diva-359396 (URN)
Conference
ITS 21 4th Conference on interdisciplinary teamwork skills for the 21th century, Trondheim in Norway
Available from: 2018-08-31 Created: 2018-08-31 Last updated: 2019-01-04Bibliographically approved
Oxenswärdh, A. & Forsberg, P.-A. (2018). Creativity and structure in teamwork - a new course design for deeper learning outcomes. In: SuMi Dahlgaard-Park (Ed.), QMOD International Copnference on Quality and Service Sciences: . Paper presented at QMOD International Copnference on Quality and Service Sciences, 22-24 August 2018, Cardiff, UK.
Open this publication in new window or tab >>Creativity and structure in teamwork - a new course design for deeper learning outcomes
2018 (English)In: QMOD International Copnference on Quality and Service Sciences / [ed] SuMi Dahlgaard-Park, 2018Conference paper, Published paper (Refereed)
Abstract [en]

Abstract

Purpose

In this paper a new course design as a case study is presented. The course was given on bachelor level at Uppsala university, campus Gotland, within the division of Quality Technology. The purpose of the new course design was to give students an opportunity to practice acquired theoretical knowledge by offering them to create an organization of their dreams, working in small groups. To enhance and deepen the students' learning process in the course, they were offered broadened knowledge of organizational aspects and cornerstones within change management, using a number of themes and agile methods.

 

Methodology

 

This paper builds upon case study approach, combining a literature review, document studies over the performed course and evaluations over the course.

 

Findings 

The case study shows that course design can be an important inspirer and a bridge between theory and practice for students. Course design seems to support students' learning processes according to evaluations of the course. Course design offers benefits of the collective learning, especially for distance students.It increases independence, understanding of one's mission and responsibility for it.Students are given the opportunity to practice the theoretical knowledge in their education in a creative and inspiring way.

Group processes shed their own tools and ability to individual and collective learning. The demands of studying using scientific articles as a course literature,also seemed to prepare students for a bachelor degree, which was planned to be a course following this course. Still, there are further demands and challenges left of improvement, in the course design.

 

Practical implications:

 

This paper gives an example of how one university course can be designed in order to create deeper understanding for organizational change.

 

Originality/Value of paper:

The study makes a contribution to the discussion about learning within the university course as case study.

 

 Keywords: Change management, Collective Learning, Responsibility, Project management, Agile Methods

Article classification: Case study

Keywords
sKeywords: Change management, Collective Learning, Responsibility, Project management, Agile Method
National Category
Pedagogy Engineering and Technology
Research subject
Education
Identifiers
urn:nbn:se:uu:diva-359397 (URN)
Conference
QMOD International Copnference on Quality and Service Sciences, 22-24 August 2018, Cardiff, UK
Available from: 2018-08-31 Created: 2018-08-31 Last updated: 2019-01-03Bibliographically approved
Oxenswärdh, A. (2018). Processes of Value Co-Creation at a Tourist Accommodation. Quality Innovation Prosperity, 22(3), 36-54
Open this publication in new window or tab >>Processes of Value Co-Creation at a Tourist Accommodation
2018 (English)In: Quality Innovation Prosperity, ISSN 1335-1745, E-ISSN 1338-984X, Vol. 22, no 3, p. 36-54Article in journal (Refereed) Published
Abstract [en]

Purpose: This paper aims to study how a pair of hosts for one bed and breakfast establishment and their guests create value for the visit by communicating and interacting with each other on the island of Gotland.

Methodology/Approach: A case study was conducted on one single Bed and Breakfast (BnB) accommodation. An interview and a Questionnaire study were performed.

Findings: The study shows that there are several processes involved in the co- creation of values between visitors and hosts. Co-creation processes begin already when visitors are planning their visits to the island. Their expectations are created while choosing their accommodation type, often done online on different websites. Pre-information about the chosen BnB accommodation contributes to visitors’ expectations and image of the object, which can be seen as a part of their identities. In the physical meeting with the accommodation and the hosts and other guests, the co-creation process is strengthened. There are processes of participation, communication, creation of meaning for the stay, processes of trust and responsibilities which all together create a common culture which in turn contributes to co-creation of values for both parties. These processes also take place between guests. The processes are furthermore dependent on meaning-making and sensemaking processes. This all together generate knowledge about the destination and the values that enhance the positive experience of the visits. It also creates knowledge for the hosts about how they can develop their service to achieve increased customer satisfaction. Finally, these skills can be valuable for the continued planning and development of the tourism industry.

Keywords
BnB accommodation; experiences; processes of value co-creation; sensemaking
National Category
Other Engineering and Technologies not elsewhere specified
Research subject
Education
Identifiers
urn:nbn:se:uu:diva-368629 (URN)10.12776/qip.v22i3.1158 (DOI)000451892800004 ()
Available from: 2018-12-05 Created: 2018-12-05 Last updated: 2019-01-24Bibliographically approved
Oxenswärdh, A. (2017). Students´Learning Processes for Sustainable Knowledge. Paper presented at M-sphere 2017. Millenium - Journal of Education, Technologies, and Health. Series 2(4), n.º 4, p 33-43., 2(4)
Open this publication in new window or tab >>Students´Learning Processes for Sustainable Knowledge
2017 (English)In: Millenium - Journal of Education, Technologies, and Health. Series 2(4), n.º 4, p 33-43., Vol. 2, no 4Article in journal (Refereed) Published
Abstract [en]

Introduction: The concept of sustainability has become one of today's most widely used and controversial concepts. It is therefore important to develop activities within all educational contexts in order to increase understanding of the goals for moresustainable practice. This also means that professors themselves must take more responsibility for their assignments, interpret and understand the content of the concept of sustainability and demands for new courses. They need, doubtlessly and naturally, new methods and tools. Traditionally professors plan their lessons, different tasks and how they are to be assessed, entirely themselves. This is now slowly changing not least due sustainability approaches. Today there is demand for more collective learning practices, not only among students, but also among university professors themselves. 

Objective: This paper aims to study how some students are using the course design to create knowledge on Sustainable Business Development, within the division of Quality Technology of the Department of Engineering Sciences at Uppsala University.

Methods: This paper studies Sustainable Business Development a course at Uppsala University in spring 2017, included both theoretical and practical exercises. In this study it was used qualitative and quantitative approaches, inquires, observations,focus group discussions interviews with students as well as documentation over the course design were used as empirical sources.

Results: Students learned through both individual and collective learning processes. Literature studies, scalable learning sequences, organized individually, gave them pre-under- standing and the tools for further knowledge. The discussions in groupsclarified and deepened they understanding of sustainability. They experienced that the whole process of learning got easier to manage by collective learning. Research shows that there is a need for balancing these two learning processes to maximizestudents’ learning. The processes of collective learning seem to even support low performing students.Conclusions: The results show that educational organizations are in great need of creating tools and arrange structures and givespace and time for this combined type of learning for all students. This to create understanding for the issues students arelearning in general and not at least on issues of sustainability.

Keywords
Individual and collective (collaborative) learning; Sustainability; Processes; University course
National Category
Learning Pedagogy Engineering and Technology
Research subject
Education
Identifiers
urn:nbn:se:uu:diva-342043 (URN)10.29352/mill0204.03.00153 (DOI)
Conference
M-sphere 2017
Note

Winner of the best paper award.

Available from: 2018-02-18 Created: 2018-02-18 Last updated: 2019-02-27
Fredriksson, M. & Oxenswärdh, A. (2016). Learning Sustainability in Organizational Context.. In: the 19th International QMOD Conference for Quality and Service Sciences, Rome, Italy, 21 – 23 September, 2016. The paper was published in the conference proceedings, pp. ISBN 978-91-7623-086-2.: . Paper presented at the 19th International QMOD Conference for Quality and Service Sciences, Rome, Italy, 21 – 23 September, 2016..
Open this publication in new window or tab >>Learning Sustainability in Organizational Context.
2016 (English)In: the 19th International QMOD Conference for Quality and Service Sciences, Rome, Italy, 21 – 23 September, 2016. The paper was published in the conference proceedings, pp. ISBN 978-91-7623-086-2., 2016Conference paper, Oral presentation with published abstract (Other academic)
Abstract [en]

Purpose

The purpose of this paper is to, the background of the structural changes and the increasing need for active work with sustainability including understanding; discuss collective learning as a tool for deeper understanding of sustainability as a concept. The discussion includes how collective learning can be incorporated in organizational context.

 

Methodology

A literature review has been carried out in order to discuss how sustainability through collective learning can be incorporated in organizational context.

 

Main results

The new kind of thinking, as requested in this paper, can be generated through powerful learning processes in organizational context, which lead to individual and organizational transformation. We suggest how sustainability can be incorporated in organizational context through processes of Collective Learning.

 

Practical implications

This paper gives an example of how powerful learning processes in organizations can be used in order to transform an organization.

 

Originality/value

The study makes a contribution to the discussion about learning in organisations.

Keywords
Sustainability, Collective Learning, Organizational Learning, Organizational Behaviour
National Category
Other Engineering and Technologies not elsewhere specified
Research subject
Quality Technology and Management (HGO)
Identifiers
urn:nbn:se:uu:diva-363522 (URN)978-91-7623-086-2 (ISBN)
Conference
the 19th International QMOD Conference for Quality and Service Sciences, Rome, Italy, 21 – 23 September, 2016.
Projects
Hållbara besök
Available from: 2018-10-18 Created: 2018-10-18 Last updated: 2019-03-20Bibliographically approved
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