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Tool use and collaborative work of dock assembly in practice
Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för visuell information och interaktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion. Högskolan i Skövde, Institutionen för informationsteknologi.ORCID-id: 0000-0003-0159-9628
Högskolan i Skövde, Institutionen för informationsteknologi.ORCID-id: 0000-0003-0946-7531
Högskolan i Skövde, Institutionen för ingenjörsvetenskap.ORCID-id: 0000-0002-8369-5471
2017 (Engelska)Ingår i: Production & Manufacturing Research, ISSN 2169-3277, Vol. 5, nr 1, s. 164-190Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

In order to deepen the understanding of the intrinsic interactions and interplay between humans, tools, and environment from a systems perspective, research in the wild (RITW) approaches have gained traction during recent decades as they provide a higher ecological validity of findings. This paper presents a RITW study, investigating how assembly, in this case dock assembly of forwarders, was done in practice. As our theoretical foundation, we used the framework of distributed cognition, which is one of the main pillars of RITW. The findings are presented in narrative form, describing and highlighting that the workers achieve an efficient production outcome by being integral parts of the whole production process and doing so through coordination of activities benefitting the shared goal of the distributed socio-technical system.

Ort, förlag, år, upplaga, sidor
2017. Vol. 5, nr 1, s. 164-190
Nyckelord [en]
DCog, dock assembly, human factors & ergonomics, embodiment, tool use
Nationell ämneskategori
Produktionsteknik, arbetsvetenskap och ergonomi
Forskningsämne
Användarcentrerad produktdesign; Interaction Lab (ILAB)
Identifikatorer
URN: urn:nbn:se:uu:diva-333583DOI: 10.1080/21693277.2017.1374890ISI: 000412286800003Scopus ID: 2-s2.0-85029912768OAI: oai:DiVA.org:uu-333583DiVA, id: diva2:1157215
Tillgänglig från: 2017-09-26 Skapad: 2017-11-15 Senast uppdaterad: 2021-10-29Bibliografiskt granskad
Ingår i avhandling
1. Getting Work Done: The Significance of the Human in Complex Socio-Technical Systems
Öppna denna publikation i ny flik eller fönster >>Getting Work Done: The Significance of the Human in Complex Socio-Technical Systems
2021 (Engelska)Doktorsavhandling, sammanläggning (Övrigt vetenskapligt)
Abstract [en]

This thesis aims to deepen the understanding of the role and relevance of the worker in the functioning of complex socio-technical systems. The perspective adopted is profoundly human-centred and the worker is considered as a resource. This stands in stark contrast to the performance-related measurements and accident investigations which have typically formed much research on work in complex safety-critical systems and conveyed a perspective of the human as merely a system cog. The empirical material in this thesis is based on ethnographic fieldwork in the shape of workplace studies conducted across two distinct work domains: manufacturing and operational train traffic. The studies are informed by distributed cognition (DCog) and activity theory (AT) as prominent theoretical approaches for developing in-depth understandings of how work activities are accomplished in situations where the interplay between humans and their socio-cultural and material environment is of interest. The findings are illustrated by empirical work that provides detailed accounts of work practices derived from a total of four work settings. It is illustrated how acquired experiences and skills allow the workers to simultaneously use and create resources in the socio-material environment. The findings also reveal novel characteristics of adaptations as driven by a human agency rather than being a result of external demands, which is the common view in literature on work in safety-critical domains. Based on the findings, the role of the worker is illustrated as a meaning-making actor – not only participating in, but also actively contributing to the system and its functioning. In that capacity, the worker is acting as a driving force for a process of continuous development, allowing the system to continue to function although frequently exposed to uncertainties and unexpected events. This thesis contributes to a deepened understanding of the role of human workers in socio-technical systems, highlighting how workers are an invaluable asset when it comes to managing large variations and unexpected events in technology-mediated complex work. This contribution is complementary to the current understanding of how to uphold system safety and provides insight into what underlies a mutually beneficial relationship between humans and technology to which both parties can contribute with what they do best.

Ort, förlag, år, upplaga, sidor
Uppsala: Acta Universitatis Upsaliensis, 2021. s. 101
Serie
Digital Comprehensive Summaries of Uppsala Dissertations from the Faculty of Science and Technology, ISSN 1651-6214 ; 2088
Nyckelord
work, work practice, socio-technical system, workscape, workplace studies, ethnography, distributed cognition, activity theory, operational train traffic, manufacturing, human-computer interaction, HCI, safety-critical domain
Nationell ämneskategori
Människa-datorinteraktion (interaktionsdesign)
Forskningsämne
Datavetenskap med inriktning mot människa-datorinteraktion
Identifikatorer
urn:nbn:se:uu:diva-456584 (URN)978-91-513-1330-6 (ISBN)
Disputation
2021-12-10, Häggsalen, Ångströmlaboratoriet, Lägerhyddsvägen 1, Uppsala, 10:15 (Engelska)
Opponent
Handledare
Tillgänglig från: 2021-11-19 Skapad: 2021-10-20 Senast uppdaterad: 2021-12-29

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Andreasson, RebeccaLindblom, Jessica

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