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Business Intelligence Models and Managerial Actions: Increasing Integration and Output of Technology
2018 (English)In: Submitted to Journal of Information Systems Management.Article, review/survey (Other academic) Published
Abstract [en]

Business intelligence systems (BIS) are digital tools supporting operational and strategical decisions made by regular employees, experts and managers in their daily work in organizations. In order to function as an effective decision support tool, the BIS have to reach a certain degree of maturity. Business intelligence maturity models (BIMM) are tools used as part of a concept aimed at helping employees, experts and managers to understand the interaction of several key organizational areas such as technologies, people and processes within a firm. Concrete managerial actions are not present in the current body of BIMM research. This paper therefore seeks to address this gap by exploring the following research question: ‘How can managerial actions be integrated into a BIMM to support the use of BIS?’ Based on this, a literature review of BIMM research is presented together with a case study performed at a sales organization of a major car manufacturer. The results of the review and the empirical studies are combined into a BIMM that includes a managerial perspective identifying three maturity phases with a mission: Introduce BIS, Process BIS and Integrate BIS. Managerial roles and actions that managers may take to move the use of BIS from one maturity phase to another are presented in each phase .    

Place, publisher, year, edition, pages
2018.
National Category
Business Administration
Identifiers
URN: urn:nbn:se:uu:diva-357305OAI: oai:DiVA.org:uu-357305DiVA, id: diva2:1238835
Available from: 2018-08-14 Created: 2018-08-14 Last updated: 2018-08-14
In thesis
1. Business Intelligence through a sociomaterial lens: The imbrication of people and technology in a sales process
Open this publication in new window or tab >>Business Intelligence through a sociomaterial lens: The imbrication of people and technology in a sales process
2018 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Digitalization and digital devices are on the rise, and as a result, many new products and services have been developed, which has led to greater interaction between people and technology. This thesis explores the interaction between people and technology by looking at the daily use of a business intelligence (BI) system in an automotive company’s sales process, where sellers use the system to analyze, report, and measure sales performance. The thesis is based on a single case study, and the data sources are in-depth interviews, observations, and archival data.

The theoretical perspective is grounded in the concept of sociomateriality and its notion of the imbrication of people and technology. Specifically, this work explores the research question ‘How does imbrication between people and technology develop during daily use of BI systems?’ The main theoretical finding is that three phases of imbrication can describe theses interactions, and these phases coincide with three situations in which people and technology must interact: automation of transactional work (Imbrication Phase 1), ‘informating’ of analytical work (Imbrication Phase 2), and transformation of work (Imbrication Phase 3). These three Imbrication Phases demonstrate the social dynamics at play when people interact with technology (specifically with BI). This contribution therefore extends the concept of imbrication within the field of sociomateriality. The primary empirical contribution is to illustrate the daily use and practice of BI within a sales process.

Place, publisher, year, edition, pages
Uppsala: Department of Business Studies, Uppsala University, 2018. p. 129
Series
Doctoral thesis / Företagsekonomiska institutionen, Uppsala universitet, ISSN 1103-8454 ; 196
Keywords
big data, business intelligence, business intelligence systems, data analytics, digital transformation, imbrication, sales process, sociomateriality, sociomaterial imbrication model, work shadowing
National Category
Business Administration
Identifiers
urn:nbn:se:uu:diva-357306 (URN)978-91-506-2719-0 (ISBN)
Public defence
2018-10-02, Hörsal 2, Ekonomikum, Kyrkogårdsgatan 10, Uppsala, 13:15 (English)
Opponent
Supervisors
Available from: 2018-09-07 Created: 2018-08-14 Last updated: 2018-09-13

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Citation style
  • apa
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