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AI inom vårdrådgivning: En attitydanalys på 1177 Vårdguidens sjuksköterskor
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
2019 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Artificiell intelligens (AI) är en teknik som blir allt vanligare inom en rad områden, inte minst i syfte att effektivisera. I Sverige har kritik riktats mot vårdbranschen och de långa vårdköer som tynger den. Undersökningen syftar till att undersöka AI:s potential inom vårdbranschen i allmänhet och 1177 Vårdguiden i synnerhet. Genom en attitydanalys baserad på fyra intervjuer med 1177 Vårdguidens sjuksköterskor, kommer undersökningen fram till att AI har en viss potential när det gäller administrativa ärenden. Vad gäller vårdärenden är attityden inför AI mer negativ och dess potential tros inte vara tillräcklig för att ersätta den mänskliga faktorn.

Abstract [en]

Artificial intelligence is a technology that is becoming increasingly common in a number of fields, not least in order to streamline. In Sweden criticism has been directed at the healthcare industry and the long queues that overburden it. The study aims to investigate AI's potential in the healthcare industry in general and 1177 Vårdguiden in particular. Through an attitude analysis based on four interviews with 1177 Vårdguiden nurses, the survey concludes that AI has some potential in terms of administrative matters. When it comes to care-related cases, the attitude towards AI is more negative and its potential is not believed to be sufficient in order to replace the human factor.

Place, publisher, year, edition, pages
2019. , p. 36
Keywords [en]
Artificial intelligence, AI, chatbot, nurses, 1177 Vårdguiden, Inera AB, attitude, the tricomponent model of attitudes
Keywords [sv]
Artificiell intelligens, AI, chatbot, första linjens vård, sjuksköterskor, 1177 Vårdguiden, Inera AB, attityd, the tricomponent model of attitudes
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:uu:diva-376660OAI: oai:DiVA.org:uu-376660DiVA, id: diva2:1286826
Subject / course
Information Systems
Educational program
Bachelor programme in Information Systems
Supervisors
Examiners
Available from: 2019-02-11 Created: 2019-02-07 Last updated: 2019-02-11Bibliographically approved

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