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Walking in the Jungle with a Machete: ICT Leaders' Perspectives on User-Centred Systems Design
Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3. (HTO)ORCID iD: 0000-0001-7472-2215
Reykjavik University .
Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.ORCID iD: 0000-0003-2534-4937
Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.ORCID iD: 0000-0002-9927-1294
2022 (English)In: Behavior and Information Technology, ISSN 0144-929X, E-ISSN 1362-3001, Vol. 41, no 6, p. 1230-1244Article in journal (Refereed) Published
Abstract [en]

Previous research has established that leaders in information and communication technology (ICT) are crucial for establishing a user-centred systems design perspective in ICT for work-related tasks. This paper therefore describes the perspectives of 18 ICT leaders in three kinds of leadership roles (managers, project leaders and specialists) in order to understand their views of user-centred systems design concerning ICT. It uses the concept of technological frames of reference to analyse three domains: technology-in-use, technology strategy and nature of technology. The results show that many specialists see user involvement as a critical factor in successfully establishing new information and communication technologies, but that these systems are currently built around the needs of management rather than end users. Looking forward, all three relevant social groups are optimistic about how ICT will become more user-centred and more strategically aligned in the future. However, changes in ICT are described as extremely energy-consuming and difficult – akin to ‘walking in the jungle with a machete’. Finally, we discuss the relevance of technological frames and present some implications for the successful establishment of user-centred system design as a perspective in organisations.

Place, publisher, year, edition, pages
John Wiley & Sons, 2022. Vol. 41, no 6, p. 1230-1244
Keywords [en]
User-centred design, technological frames, information and communication technologies
National Category
Human Computer Interaction
Research subject
Computer Science with specialization in Human-Computer Interaction
Identifiers
URN: urn:nbn:se:uu:diva-428331DOI: 10.1080/0144929X.2020.1864776ISI: 000608502900001OAI: oai:DiVA.org:uu-428331DiVA, id: diva2:1509518
Available from: 2020-12-14 Created: 2020-12-14 Last updated: 2024-01-15Bibliographically approved

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Cajander, ÅsaLind, ThomasNauwerck, Gerolf

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