uu.seUppsala University Publications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Val av källor: En studie av de anställdas informationssökning inom företaget Viking Line
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Arts, Department of ALM.
2010 (Swedish)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesisAlternative title
Information Source Selection : A Studie of the Employees Information Seeking at the Company Viking Line (English)
Abstract [en]

Nine out of ten larger companies have an intranet today which is supposed to improve the communication withinthe company and save money. A great part of these intranets were established in the beginning of the 1990’swithout giving any thought to the users and their needs. How does the communication inside the corporationslook like when the intranets that are supposed to be the source for every information request, aren’t usable? Whatother sources do the users use and how much?The aim of this master thesis is to examine information source selection at a specific company. In addition,the aim is to study the companies intranet usability from the users’ perspective. Interviews with five employeesat Viking Line were carried out to analyze these questions. The empiric material also consists of a survey carriedout among 78 employees of the company. The principle of least effort and the cost/benefit model is introduced astwo possible theories that can explain the information source selection at the chosen company.The results show that the information source selection at the company cannot be explained by only onetheory or one model, in contrast to a great part of prior research. The selection of information source do dependon factors like perceived accessibility and perceived quality of the information but other factors are shown toaffect information seeking decisions as well. Therefore, the empiric material shows that time pressure affectsusers’ choice of source selection to more accessible information sources. Another factor that can have an effecton the user is how one employee treats another. When the employee has been negatively treated at the momenthe is seeking information, the employee is more likely to use impersonal sources.Furthermore, the intranet at Viking Line is the most used as well as the most reliable source according tothe users, even though the intranet does not satisfy all needs of the employees. The users are also highly accustomedwith the intranet which increases its perceived accessibility.The conclusion of this study is that the principle of least effort and the cost/benefit model do indeed explainthe users’ choice of information source, but only partly. The study was conducted at a specific company but theconclusions drawn could be applied to other similar companies where intranets are a great part of the employeesinformation seeking. Finally, I believe, that the effectiveness of the employee is directly connected to the effectivenessof the information sources available at the company. Moreover, if companies improved their intranetsthe companies would become more effective.This paper is a two years master’s thesis in Library and Information Science.

Place, publisher, year, edition, pages
2010. , p. 79
Series
Uppsatser inom biblioteks- & informationsvetenskap, ISSN 1650-4267 ; 495
Keywords [en]
Information seeking behaviour, Information sources, Intranet, Organizations, Communication in organizations
Keywords [sv]
Informationssökning, informationsresurser, intranät, organisationer, kommunikation inom organisationer
Identifiers
URN: urn:nbn:se:uu:diva-125916Local ID: 495OAI: oai:DiVA.org:uu-125916DiVA, id: diva2:321326
Presentation
(Swedish)
Uppsok
Technology
Supervisors
Available from: 2010-06-11 Created: 2010-05-31 Last updated: 2010-09-15Bibliographically approved

Open Access in DiVA

fulltext(4148 kB)607 downloads
File information
File name FULLTEXT01.pdfFile size 4148 kBChecksum SHA-512
931fe902bba0c795a1b361f82115a2a8f319ad8a246980d07e0bd431ba6a82e1e8d7944f9db16c778524f4f0a27829b2fc2f8d2d7f9e98f8f9345a2de8865f90
Type fulltextMimetype application/pdf

By organisation
Department of ALM

Search outside of DiVA

GoogleGoogle Scholar
Total: 607 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 1639 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf