uu.seUppsala universitets publikasjoner
Endre søk
RefereraExporteraLink to record
Permanent link

Direct link
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association
  • vancouver
  • Annet format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annet språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf
The delicate balance of Internet banking and bricks and mortar offices: a study on bank services offered in Visby
Högskolan på Gotland, Institutionen för humaniora och samhällsvetenskap.
2010 (engelsk)Independent thesis Advanced level (degree of Master (One Year)), 10 poäng / 15 hpOppgave
Abstract [en]

Internet banking has an impact on banking performance as well as customer’s daily life. Customers are getting more used to use Internet banking services because the Internet is so popular and common available, it is more convenient and comfortable for customers to use banking services on the Internet. Hereby Internet banking also helps to improve banking service and increasing banks profitability by reducing costs. It also increases the overall value of the banks services by providing convenience, reliable, faster, cheaper services. The purpose of study is to find out which services customer prefers to execute the Internet bank and which services customers prefer to execute through branch office and based on this, what combination of services are desirable for banks customers in Visby. Finding shows that young and educated people are more frequently users of Internet banking for balance inquiry and for viewing the transaction history of his/her account. For some services customers prefer to visit branch office when opining a new account, deposit money, insurances service and loan activities. Banks encourage their customers to use online services but there is need that there are some activities that customer must go to the branch office.

sted, utgiver, år, opplag, sider
2010. , s. 44
Emneord [en]
Internet Banking, customer usage, electronics services Gotland
HSV kategori
Identifikatorer
URN: urn:nbn:se:hgo:diva-531OAI: oai:DiVA.org:hgo-531DiVA, id: diva2:323850
Presentation
2010-06-03, D22, Gotland University, Visby Gotland, 15:05 (engelsk)
Uppsök
Social and Behavioural Science, Law
Veileder
Tilgjengelig fra: 2010-06-17 Laget: 2010-06-12 Sist oppdatert: 2013-07-01bibliografisk kontrollert

Open Access i DiVA

fulltekst(539 kB)4847 nedlastinger
Filinformasjon
Fil FULLTEXT01.pdfFilstørrelse 539 kBChecksum SHA-512
15ca049da027027f6aedb5592329a6a1994efc31103bb1f2d4f5316564dcd4bb31e6fe98cc70c185e0a1a425b13ee8305ffd6797ee1295a5ac404b431bb87eb6
Type fulltextMimetype application/pdf

Søk i DiVA

Av forfatter/redaktør
Ali, Yasir
Av organisasjonen

Søk utenfor DiVA

GoogleGoogle Scholar
Totalt: 4847 nedlastinger
Antall nedlastinger er summen av alle nedlastinger av alle fulltekster. Det kan for eksempel være tidligere versjoner som er ikke lenger tilgjengelige

urn-nbn

Altmetric

urn-nbn
Totalt: 1579 treff
RefereraExporteraLink to record
Permanent link

Direct link
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association
  • vancouver
  • Annet format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annet språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf