uu.seUppsala universitets publikationer
Ändra sökning
RefereraExporteraLänk till posten
Permanent länk

Direktlänk
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association
  • vancouver
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf
Professionell garantihantering: Ett arbete inom byggnadsbranschen
Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Tekniska sektionen, Institutionen för teknikvetenskaper, Tillämpad mekanik, Byggteknik.
2012 (Svenska)Självständigt arbete på grundnivå (högskoleexamen), 10 poäng / 15 hpStudentuppsats (Examensarbete)Alternativ titel
Professional warranty management - an issue in the construction business (Svenska)
Abstract [en]

A business is always dependent on its customers. It is therefore important to ensurethat customers are satisfied with the product and the warranty included.The study was conducted in cooperation with the building contacting companySkanska Sweden. The aim is to use interviews to collect and process experiences in order to answer the question: How should the recovery process in the construction industry be performed to ensure a professional handling of warranty? The results have shaped my conclusions and I have turned them into a proposal that companies in the industry can benefit from. The study indicates that the industry is not geared for a five year warranty, which was introduced in 2004 and 2006. This is manifested by difficulties to prioritize the management of guarantees, with long lead times and customer-, and employee dissatisfaction as a result. Achieving a professional management means to adapt the company to a longer warranty. It means taking responsibility, prioritizing and investing in the organization and effective computer systems. The investment will help to create a stronger brand and increase the profitability for the company. The results suggest that companies should set aside time for staff and implement an aftermarket organization that supports and relieves the staff. An important aspect is that a financial liability for the guarantees should be anchored in the production staff. Otherwise it can result in a reduced quality due to lack of responsibility during the construction process, leading to increased warranty costs. The industry is also in great need of accessible craftsmen that quickly can fix errors. The problem is that most craftsmen today are occupied in the new construction projects, it creates longer lead times for the process. The craftsmen must also be suitable for a job in the aftermarket. The way of handling the issues in the industry are not uniform and are often outdated. Therefore a need exists for a modern and computerized case management system, it would improve the situation for both staff and customers. Companies can also use an evaluation system to rate their partners on how they acted during the warranty period. The information can be valuable for future collaborations. Knowing that a classification is performed can also increase the corporate accountability. Contracts in the future can be added a clause to encourage responsibility for the work during the warranty period. The clause requires a meeting where the contractors, among other things, can agree on a case management system to use. But most important is to pay attention to the work during the warranty period, which must be improved.

Ort, förlag, år, upplaga, sidor
2012. , s. 76
Nationell ämneskategori
Byggproduktion
Identifikatorer
URN: urn:nbn:se:uu:diva-184667ISRN: UTH-INGUTB-EX-B-2012/04-SEOAI: oai:DiVA.org:uu-184667DiVA, id: diva2:567110
Utbildningsprogram
Högskoleingenjörsprogrammet i byggteknik
Uppsök
teknik
Handledare
Examinatorer
Tillgänglig från: 2012-11-13 Skapad: 2012-11-12 Senast uppdaterad: 2012-11-13Bibliografiskt granskad

Open Access i DiVA

Professionell garantihantering(2883 kB)1111 nedladdningar
Filinformation
Filnamn FULLTEXT01.pdfFilstorlek 2883 kBChecksumma SHA-512
fbeab87adaad0c76a748be954ef627886e1737f6ea712c49444294bd2e23bc5556be50789fa04fb86ffeee8d92145e0a2037347e56fff3a779ea4099f9e14239
Typ fulltextMimetyp application/pdf

Sök vidare i DiVA

Av författaren/redaktören
Engström, Niklas
Av organisationen
Byggteknik
Byggproduktion

Sök vidare utanför DiVA

GoogleGoogle Scholar
Totalt: 1111 nedladdningar
Antalet nedladdningar är summan av nedladdningar för alla fulltexter. Det kan inkludera t.ex tidigare versioner som nu inte längre är tillgängliga.

urn-nbn

Altmetricpoäng

urn-nbn
Totalt: 1098 träffar
RefereraExporteraLänk till posten
Permanent länk

Direktlänk
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association
  • vancouver
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf