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Things take time: Establishing usability work in a university context
Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
Uppsala universitet, Universitetsförvaltningen, Planeringsavdelningen.
Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
2015 (engelsk)Inngår i: European Journal of Higher Education IT, ISSN 2409-1340, Vol. 2, nr 1Artikkel i tidsskrift (Fagfellevurdert) Published
sted, utgiver, år, opplag, sider
2015. Vol. 2, nr 1
HSV kategori
Identifikatorer
URN: urn:nbn:se:uu:diva-230312OAI: oai:DiVA.org:uu-230312DiVA, id: diva2:739975
Tilgjengelig fra: 2014-06-11 Laget: 2014-08-22 Sist oppdatert: 2018-01-11bibliografisk kontrollert
Inngår i avhandling
1. Inertia in Sociotechnical Systems: On IT-related Change Processes in Organisations
Åpne denne publikasjonen i ny fane eller vindu >>Inertia in Sociotechnical Systems: On IT-related Change Processes in Organisations
2017 (engelsk)Doktoravhandling, med artikler (Annet vitenskapelig)
Abstract [en]

The introduction of new information technology (IT) in an organisation is one way of changing the conditions for how tasks and work processes can be designed and performed, as well as how people in the organisation interact with each other. Today, many Swedish workers rely completely on IT to be able to perform their jobs, while experiencing a combination of continuous and intermittent IT-related changes that affect this ability.

The introduction of new or updated IT systems in an organisation is an example of what is referred to as an IT-related change process in this thesis. Because IT has become such an integral part of modern organisations, many change processes in organisations are simultaneously enabled and constrained by the IT systems involved in a change process. In this thesis, I introduce the concept of inertia in sociotechnical systems to analyse IT-related change processes in organisations, and how achieving the goals of these processes is complicated by organisational, social, and physical aspects in addition to technology.

The context of this thesis is the Swedish public sector domains of health-care and higher education, and the result of research studies and experiences from four action research projects in these settings. The contribution of this thesis adds to the contributions of the included papers through the definition of inertia in sociotechnical systems and its subsequent application. The thesis shows that the concept of inertia in sociotechnical systems can be used to understand IT-related change processes as changes to the characteristics of a sociotechnical system, and, in the context of organisations, how these processes affect and are affected by an organisation’s characteristics. This is illustrated in the thesis through the application of the concept on examples of IT-related change processes from the included papers and research projects. In addition, the thesis shows that the use of vision seminar methods can benefit Swedish organisations, since new IT is often introduced without clearly defined, expressed, understood, and accepted goals.

sted, utgiver, år, opplag, sider
Uppsala: Acta Universitatis Upsaliensis, 2017. s. 86
Serie
Digital Comprehensive Summaries of Uppsala Dissertations from the Faculty of Science and Technology, ISSN 1651-6214 ; 1531
Emneord
Human-Computer Interaction, User-Centred Design, Participatory Design, Organisational Change, IT-related Change Processes, Action Research, Inertia, Sociotechnical Systems, Vision Seminars
HSV kategori
Forskningsprogram
Datavetenskap med inriktning mot människa-datorinteraktion
Identifikatorer
urn:nbn:se:uu:diva-326799 (URN)978-91-513-0010-8 (ISBN)
Disputas
2017-09-15, ITC 2446, Polacksbacken, hus 2, Lägerhyddsv. 2, Uppsala, 13:15 (engelsk)
Opponent
Veileder
Tilgjengelig fra: 2017-08-24 Laget: 2017-07-29 Sist oppdatert: 2018-01-13

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