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Analysing Service Recovery in an IT-based Service Setting
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Business Studies.
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Business Studies.
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Business Studies.
2005 (English)In: Studies in Business Networks: Some Thoughts on IT and Internationalization / [ed] Peter Thilenius and Amjad Hadjikhani, Västerås: Mälardalens högskola, Ekonomihögskolan , 2005, 137-153 p.Chapter in book (Other academic)
Place, publisher, year, edition, pages
Västerås: Mälardalens högskola, Ekonomihögskolan , 2005. 137-153 p.
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Business Administration
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URN: urn:nbn:se:uu:diva-75326ISBN: 91-85485-06-3 (print)OAI: oai:DiVA.org:uu-75326DiVA: diva2:103236
Available from: 2007-02-13 Created: 2007-02-13 Last updated: 2015-09-04

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Kaiserlidis, Leon MichaelGidhagen, Mikael

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