Design project failures: Outcomes and gains of participation in design
(English)Article in journal (Refereed) Submitted
This article draws on data from a participatory design project developing services for online youth counselling. It investigates the outcomes and contingencies of participation for stakeholders (here counsellors) and how they make sense of their experiences of participating in a design project. The findings show how counsellors involved in a participatory design process develop new skills and knowledge as their roles and work practices in the project change overtime. The study is longitudinal, following a project that stretches over a period of three years, and addresses temporal aspects of participation, and in particular what happens when the design efforts come to an end and the designed service is launched. It is found that a participatory design project that fails with respect to its explicitly stated goals may still have positive secondary outcomes due to the engagement and process of situated learning among the participants involved.
Participatory design project, secondary outcomes, transformative participation, participative experiences, online youth counselling
Research subject Human-Computer Interaction; Education
IdentifiersURN: urn:nbn:se:uu:diva-305364OAI: oai:DiVA.org:uu-305364DiVA: diva2:1037451