uu.seUppsala University Publications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Information System Providers in Business-Relationship Triads
Mälardalen University, Västerås, Sweden.
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Business Studies.ORCID iD: 0000-0003-3322-437X
2016 (English)In: Extending the Business Network Approach: New Territories, New Technologies, New Terms / [ed] Peter Thilenius, Cecilia Pahlberg and Virpi Havila, Palgrave Macmillan, 2016, 193-210 p.Chapter in book (Refereed)
Abstract [en]

Firms have become highly dependent on their use of information systems for daily business activities (Nakata et al. 2010). To function efficiently and provide necessary support to the firm’s business, the management of a multitude of information systems involves continuous technical updates, as well as feature additions, adapting the system to the firm’s different business situations (Brady et al. 2008; Ekman 2015; Ekman et al. 2015). Information systems generally become more standardised, yet the high expertise knowledge needed for maintenance and development of them entails that suppliers of information systems are increasingly specialised on particular systems. Furthermore, the growing number of specialised information systems, and the increasing use in business, make their operational management time-consuming, requiring high degrees of specialised knowledge. As a consequence, firms chose to move the management of information systems to external parties providing the systems (IS-providers). This phenomenon has been described as information system outsourcing, with research on the topic mainly placing attention to the strategic process of management decisions on when to outsource and to whom (Lacity and Hirschheim 2012; Rivard and Aubert 2015). Outsourcing effectively means that the firm, not only for internal needs, but also for their ongoing business undertakings in marketing, sales and purchasing, relies heavily on IS-providers for business performance (Heckman 1999). Due to increasing numbers of information systems and information system providers (IS-providers), firms can no longer rely on one single IS-provider but nowadays have a complex arrangement involving multiple IS-providers for the diverse information systems utilised in business (Gallivan and Oh 1999).

Place, publisher, year, edition, pages
Palgrave Macmillan, 2016. 193-210 p.
National Category
Business Administration
Research subject
Business Studies
Identifiers
URN: urn:nbn:se:uu:diva-306550DOI: 10.1057/978-1-137-53765-2Scopus ID: 2-s2.0-84978354386ISBN: 978-1-137-53763-8 (print)ISBN: 978-1-137-53765-2 (print)OAI: oai:DiVA.org:uu-306550DiVA: diva2:1040603
Funder
The Jan Wallander and Tom Hedelius Foundation
Available from: 2016-10-28 Created: 2016-10-28 Last updated: 2016-12-14Bibliographically approved

Open Access in DiVA

No full text

Other links

Publisher's full textScopus

Search in DiVA

By author/editor
Thilenius, Peter
By organisation
Department of Business Studies
Business Administration

Search outside of DiVA

GoogleGoogle Scholar

Altmetric score

Total: 299 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf