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On the Nature of the Multidimensional Firm–Bank Exchange
Mid Sweden University.ORCID iD: 0000-0002-4536-0259
2016 (English)Licentiate thesis, monograph (Other academic)
Abstract [en]

The purpose of this study is to explore the nature of firm–bank exchange. Using a qualitative research method and existing theory, by capturing transaction-based and relationship-based elements, I examine ten firms and eight different bank services important for the exchange between the firms and their banks. The study indicates that the exchange is more complex than previous theories have proclaimed, since the nature of the exchange differs when central elements of different bank services are compared. There are bank services, such as bank account and loans, which have a high degree of both transaction-based and relationship-based elements. Saving and investment are also indicated as consisting of both transaction-based and relationship-based elements. Other services, such as depositing of cash, digital depositing and payments clearly have a higher proportion of transaction-based elements than of relationship-based elements, but depositing of cash differs somewhat from digital depositing regarding some of the elements investigated. The study suggests that advising has a high level of relationship-based elements, while the transaction-based elements are much less evident. For the service exchange of money, both transaction-based and relationship-based elements are present at a level below medium. In total this demonstrates that the firm–bank exchange has a multidimensional nature.

Place, publisher, year, edition, pages
Sundsvall: Mid Sweden University Press , 2016. , 202 p.
Series
Licentiate Thesis at Mid Sweden University, ISSN 1652-8948 ; 127
Keyword [en]
Exchange, Firm, Bank, Bank Services, Transaction-based elements, Relationship-based elements
National Category
Business Administration
Research subject
Business Studies
Identifiers
URN: urn:nbn:se:uu:diva-321900ISBN: 978-91-88025-78-4 (print)OAI: oai:DiVA.org:uu-321900DiVA: diva2:1095149
Presentation
2016-09-27, L111, Mid Sweden University, Sundsvall, 11:20 (Swedish)
Opponent
Supervisors
Available from: 2017-05-22 Created: 2017-05-12 Last updated: 2017-05-22Bibliographically approved

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Citation style
  • apa
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  • ieee
  • modern-language-association
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
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  • Other locale
More languages
Output format
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  • asciidoc
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