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Service Recovery Embeddedness in Internet-based Service Systems
Uppsala University, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Faculty of Social Sciences, Department of Business Studies.
2002 (English)Conference paper (Other (popular scientific, debate etc.))
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URN: urn:nbn:se:uu:diva-81880OAI: oai:DiVA.org:uu-81880DiVA: diva2:109795
Paper presented at the Academy of Marketing Science’s 2002 Multicultural Marketing Conference, Valencia, Spain, June 2002Available from: 2006-09-04 Created: 2006-09-04

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Kaiserlidis, Leon
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