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Process, kund, arkiv: En fallstudie av relationen mellan organisatorisk processorientering och verksamhetsbaserad arkivredovisning på Trafikverket
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Arts, Department of ALM.
2017 (Swedish)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesisAlternative title
Process, customer, archive : A Case Study of the Relationship Between Organisational Process Orientation and Process-based Archival Description at the Swedish Transport Administration (English)
Abstract [en]

The purpose of this case study is to describe and explain the relationship between organisational process orientation and process-based archival description in the government agency sector in Sweden. The empirical case chosen for the study is the Swedish Transport Administration – an organisation whose process orientation carries historical connections to its now-defunct predecessor agencies the Swedish Road Administration and the Swedish Rail Administration.

The case is analysed using a descriptive and explanatory case study design combined with document analysis. The theoretical framework draws on organisational theories of process orientation and archival theories of process and record integration. On this theoretical basis, the study investigates the interactions between business processes and document processes and how the organisation’s process-related customer orientation influences the archival description model. Further focus is placed on the threefold process typology which is applied to the organisation’s business processes and to the archival description’s document processes.

In sum, the results show that the input-output structure which characterises the business processes plays a central role in creating complex interactions with corresponding document processes. Archival records constitute a subset of the business processes’ inputs and outputs; represent customer oriented inputs in both document processes and business processes; and produce external customer values by functioning as outputs from the business processes. The typological distinctions between management processes, support processes and core processes are furthermore found to be blurred in the organisation as well as in the archival description model. However, the organisation’s and the archival description’s threefold process typology is observed to be identical with each other and consequently typologically matched.

This is a master’s (120 credits) thesis in Archival Science.

Place, publisher, year, edition, pages
2017. , 101 p.
Series
Uppsatser inom arkivvetenskap, ISSN 1651-6087 ; 155
Keyword [en]
Archives, Archival studies, Organizational research, Organization theory, Records management.
Keyword [sv]
Arkiv, arkivvetenskap, kundorientering, organisationsteori, processorienterat arbete.
National Category
Other Humanities
Identifiers
URN: urn:nbn:se:uu:diva-323995Local ID: 155OAI: oai:DiVA.org:uu-323995DiVA: diva2:1108229
Subject / course
Archival Science
Educational program
Master Programme in ALM
Supervisors
Examiners
Available from: 2017-06-13 Created: 2017-06-12 Last updated: 2017-06-13Bibliographically approved

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Citation style
  • apa
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