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Swinging machetes in the jungle: Technological frames, ICT leaders, and user centred perspectives
Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.ORCID iD: 0000-0002-9927-1294
Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.ORCID iD: 0000-0003-2534-4937
Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.ORCID iD: 0000-0001-7472-2215
2017 (English)In: Behaviour & Information Technology, ISSN 0144-929XArticle in journal (Other academic) Submitted
Place, publisher, year, edition, pages
2017.
National Category
Human Computer Interaction
Identifiers
URN: urn:nbn:se:uu:diva-326798OAI: oai:DiVA.org:uu-326798DiVA: diva2:1128831
Available from: 2017-07-29 Created: 2017-07-29 Last updated: 2017-09-11Bibliographically approved
In thesis
1. Inertia in Sociotechnical Systems: On IT-related Change Processes in Organisations
Open this publication in new window or tab >>Inertia in Sociotechnical Systems: On IT-related Change Processes in Organisations
2017 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

The introduction of new information technology (IT) in an organisation is one way of changing the conditions for how tasks and work processes can be designed and performed, as well as how people in the organisation interact with each other. Today, many Swedish workers rely completely on IT to be able to perform their jobs, while experiencing a combination of continuous and intermittent IT-related changes that affect this ability.

The introduction of new or updated IT systems in an organisation is an example of what is referred to as an IT-related change process in this thesis. Because IT has become such an integral part of modern organisations, many change processes in organisations are simultaneously enabled and constrained by the IT systems involved in a change process. In this thesis, I introduce the concept of inertia in sociotechnical systems to analyse IT-related change processes in organisations, and how achieving the goals of these processes is complicated by organisational, social, and physical aspects in addition to technology.

The context of this thesis is the Swedish public sector domains of health-care and higher education, and the result of research studies and experiences from four action research projects in these settings. The contribution of this thesis adds to the contributions of the included papers through the definition of inertia in sociotechnical systems and its subsequent application. The thesis shows that the concept of inertia in sociotechnical systems can be used to understand IT-related change processes as changes to the characteristics of a sociotechnical system, and, in the context of organisations, how these processes affect and are affected by an organisation’s characteristics. This is illustrated in the thesis through the application of the concept on examples of IT-related change processes from the included papers and research projects. In addition, the thesis shows that the use of vision seminar methods can benefit Swedish organisations, since new IT is often introduced without clearly defined, expressed, understood, and accepted goals.

Place, publisher, year, edition, pages
Uppsala: Acta Universitatis Upsaliensis, 2017. 86 p.
Series
Digital Comprehensive Summaries of Uppsala Dissertations from the Faculty of Science and Technology, ISSN 1651-6214 ; 1531
Keyword
Human-Computer Interaction, User-Centred Design, Participatory Design, Organisational Change, IT-related Change Processes, Action Research, Inertia, Sociotechnical Systems, Vision Seminars
National Category
Human Computer Interaction
Research subject
Computer Science with specialization in Human-Computer Interaction
Identifiers
urn:nbn:se:uu:diva-326799 (URN)978-91-513-0010-8 (ISBN)
Public defence
2017-09-15, ITC 2446, Polacksbacken, hus 2, Lägerhyddsv. 2, Uppsala, 13:15 (English)
Opponent
Supervisors
Available from: 2017-08-24 Created: 2017-07-29 Last updated: 2017-09-08

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CiteExportLink to record
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