uu.seUppsala University Publications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Street-level bureaucrats, rule-following and tenure: How assessment tools are used at the front line of the public sector
Swedish Natl Agcy Educ, Stockholm, Sweden..
Uppsala University, Units outside the University, Office of Labour Market Policy Evaluation.ORCID iD: 0000-0001-7379-9704
2018 (English)In: Public Administration, ISSN 0033-3298, E-ISSN 1467-9299, Vol. 96, no 1, p. 154-170Article in journal (Refereed) Published
Abstract [en]

Studies on street-level bureaucracy examine actions of frontline workers within the public sector. In this literature, there is a lack of evidence on how job tenure affects how frontline workers respond to formal steering. We contribute to prior research by studying the nationwide introduction of an assessment support tool to be used by caseworkers to assess clients' needs under the Swedish active labour market policy. We examine the potential effects of tenure on how caseworkers use this tool. The empirical analysis is based on quantitative and qualitative data. We show that as tenure increases, street-level bureaucrats, especially male caseworkers, tend to act in accordance with policy signals to a lesser extent. The qualitative analysis shows that this pattern can partly be explained by the fact that increasing experience with meeting clients face to face increases caseworkers' perceived confidence and skills.

Place, publisher, year, edition, pages
WILEY , 2018. Vol. 96, no 1, p. 154-170
National Category
Business Administration
Identifiers
URN: urn:nbn:se:uu:diva-351762DOI: 10.1111/padm.12386ISI: 000428460400010OAI: oai:DiVA.org:uu-351762DiVA, id: diva2:1212879
Available from: 2018-06-04 Created: 2018-06-04 Last updated: 2018-06-04Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

Publisher's full text

Authority records BETA

Lundin, Martin

Search in DiVA

By author/editor
Lundin, Martin
By organisation
Office of Labour Market Policy Evaluation
In the same journal
Public Administration
Business Administration

Search outside of DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 23 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf