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Making sense of quality philosophies
Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Industrial Engineering & Management. (Kvalitetsteknik)
Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Industrial Engineering & Management. (Kvalitetsteknik)ORCID iD: 0000-0002-6487-5522
2018 (English)In: Total quality management and business excellence (Online), ISSN 1478-3363, E-ISSN 1478-3371, Vol. 29, no 11-12, p. 1452-1465Article in journal (Refereed) Published
Abstract [en]

The purpose of this paper is to improve sense-making of different quality philosophies using a quality system model. We have chosen Total Quality Management, Six Sigma, Lean Management and ISO 9000 as typical quality philosophies. The chosen model is based on describing a system as consisting of purpose, principles, methodologies and tools. This model is extended to include a roll-out process and a management process for each philosophy. The main results indicate that the proposed model presents a way of describing, comparing and interpreting quality philosophies. The major implication of the study is that it provides a way to describe and define quality philosophies. The study makes a contribution to Quality Management in proposing a model for describing a quality philosophy.

Place, publisher, year, edition, pages
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD , 2018. Vol. 29, no 11-12, p. 1452-1465
Keywords [en]
quality philosophy, quality models, sense-making, TQM, ISO 9000, Lean Six Sigma, Lean Management
National Category
Other Engineering and Technologies not elsewhere specified
Identifiers
URN: urn:nbn:se:uu:diva-362864DOI: 10.1080/14783363.2016.1266245ISI: 000441675100010OAI: oai:DiVA.org:uu-362864DiVA, id: diva2:1254996
Available from: 2018-10-11 Created: 2018-10-11 Last updated: 2018-10-11Bibliographically approved

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Fredriksson, MariaIsaksson, Raine

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