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An Interdisciplinary Stakeholder Model for Managing Sustainability - : Is it a Paradigm shift in Quality Management?
Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Industrial Engineering & Management. (Hållbara besök)ORCID iD: 000-0001-5409-8486
2018 (English)In: the 21st QMOD Conference on Quality and Service Sciences ICQSS, Cardiff, Wales, UK, 22 – 24 August, 2018. The paper was published in the conference proceedings., 2018, p. 344-352Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

Background - Cruise tourism and hospitality industry in the service sector is strongly growing and destinations have during the last decade had a manifold increase in tourists that go ashore. Investments in development of quays are done in several destinations and ports of call. To some destination visitor industry is a large part of their livelihood, as at the same time WCED (1987) stated that sustainable development includes economic growth but with protection of the quality of the environment.

 

This paper is a piece of a larger multidisciplinary research programme, about how to investigate, contribute and create conditions for economic growth but with protection of delicate environment in order to balance different dynamics and spheres of interest, i.e., conduct a development that is sustainable. In these surroundings issues that emerge may need solutions with new thinking. In Sustainable Development and Quality Management stakeholder is an important concept. There are several different descriptions and interpretations of the concept see for instance Friedman & Miles (2002) and Phillips et al., (2003).

 

Purpose - The purpose of this paper is to theoretically study the concept of stakeholder mainly from the aspects of Quality Management and Sustainable Development. How can the tentative stakeholder model be described in Quality-driven sustainability? Is it an interdisciplinary model or is there a paradigm shift in Quality Management?

 

Methodology - This conceptual paper is more discursive in approach and based on a literature study which departs from Quality Management (QM) and Sustainable Management (SD). The paper contains some philosophical discussion and comparative studies of others’ work and thinking.

 

Findings – The field of Quality Management has changed and literature shows that the meaning of stakeholder is influenced from the field of Sustainable Development. One conclusion in this paper is that there is a new paradigm of Quality Management.

 

Originality/Value of paper – The paper highlights the importance of interdisciplinary solutions when approaching societal issues and that can generate anomalies and new paradigms.

 

Keywords - Quality Management, Sustainable Management, Stakeholder, Anomaly, Paradigm

 Article classification - Conceptual paper

Place, publisher, year, edition, pages
2018. p. 344-352
Keywords [en]
Quality Management, Sustainable Management, Stakeholder, Anomaly, Paradigm
National Category
Other Engineering and Technologies not elsewhere specified
Research subject
Quality Technology and Management (HGO)
Identifiers
URN: urn:nbn:se:uu:diva-363560OAI: oai:DiVA.org:uu-363560DiVA, id: diva2:1256974
Conference
the 21st QMOD Conference on Quality and Service Sciences ICQSS, Cardiff, Wales, UK, 22 – 24 August, 2018.
Note

The paper was published in the conference proceedings.

Forskningen är finansierad av Hållbara besök

Available from: 2018-10-18 Created: 2018-10-18 Last updated: 2019-03-06Bibliographically approved

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http://www.csq.org.tw/public/Attachment/83269575471.pdf

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Fredriksson, Maria

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