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Analyzing work-related technology use from a UX perspective: the holisticUX method
Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction. (HTO)ORCID iD: 0000-0002-8240-0942
2018 (English)In: NordiCHI '18 Proceedings of the 10th Nordic Conference on Human-Computer Interaction, 2018, p. 711-715Conference paper, Published paper (Refereed)
Abstract [en]

Few studies within HCI have looked at work-related technology use from the perspective of lived experience. However, previous work suggests that such an approach can be valuable to analyze how people interpret and make sense of technology in their daily (work) life. Building on McCarthy and Wright's experience framework, this work-in-progress proposes the HolisticUX method to analyze work life data through the lens of experience. The five-step method is illustrated and its analytical value demonstrated using a case study on nursing staff's experience of everyday work-related technology use. Our analysis uncovered that documentation tasks and nursing activities were experienced by nurses as two separate kinds of work.

Place, publisher, year, edition, pages
2018. p. 711-715
National Category
Human Computer Interaction
Research subject
Human-Computer Interaction
Identifiers
URN: urn:nbn:se:uu:diva-363980DOI: 10.1145/3240167.3240244ISBN: 978-1-4503-6437-9 (print)OAI: oai:DiVA.org:uu-363980DiVA, id: diva2:1257693
Conference
NordiCHI '18
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare, 2016-07153Available from: 2018-10-22 Created: 2018-10-22 Last updated: 2018-10-22

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Publisher's full texthttps://dl.acm.org/citation.cfm?id=3240244

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