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Post-discharge stroke patients' information needs as input to proposing patient-centred eHealth services.
2016 (English)In: BMC Medical Informatics and Decision Making, ISSN 1472-6947, E-ISSN 1472-6947, Vol. 16, article id 66Article in journal (Refereed) Published
Abstract [en]

BACKGROUND: Despite the potential of eHealth services to revolutionize the way healthcare and prevention is provided many applications developed for patients fail to deliver their promise. Therefore, the aim of this study is to use patient journey mapping to explore post-discharge stroke patients' information needs to propose eHealth services that meet their needs throughout their care and rehabilitation processes.

METHODS: Three focus groups with younger (<65 years) and older (> = 65 years) stroke patients were performed. Content analysis was used to analyse the data. Stroke patients' information needs was explored using patient journey model.

RESULTS: Four main events (discharge from hospital, discharge from rehab clinic, coming home, and clinical encounters) and two phases (at rehab clinic, at home) have been identified in patients' post-discharge journey. The main categories identified in this study indicate that patients not only need to have access to health related information about their care and rehabilitation processes but also practical guidance through healthcare and community services. Patients also have different information needs at different events and during different phases. Potential supportive eHealth services were suggested by the researchers considering different parts of the patients' journeys.

CONCLUSIONS: Patient journey models and qualitative analysis of patients' information needs are powerful tools that can be used to improve healthcare from a patient perspective. As patients' understanding of their illness changes over time, their need of more flexible support throughout the care and rehabilitation processes increases. To design appropriate eHealth services that meet patients' information needs, it is imperative to understand the current care and rehabilitation processes and identify patients' information needs throughout their journey.

Place, publisher, year, edition, pages
2016. Vol. 16, article id 66
Keywords [en]
Health information system, Information and communication technology, Patient experience, Patient journey, Rehabilitation, Stroke, eHealth services
National Category
Other Medical Sciences
Identifiers
URN: urn:nbn:se:uu:diva-364809DOI: 10.1186/s12911-016-0307-2PubMedID: 27267889OAI: oai:DiVA.org:uu-364809DiVA, id: diva2:1260559
Available from: 2018-11-04 Created: 2018-11-04 Last updated: 2018-11-04

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Publisher's full textPubMedhttps://bmcmedinformdecismak.biomedcentral.com/articles/10.1186/s12911-016-0307-2

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Hägglund, Maria
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