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Online user misconduct and an evolving infrastructure of practices: a practice-based study of information infrastructure and social practices
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Arts, Department of ALM.ORCID iD: 0000-0002-7411-6044
2019 (English)In: Proceedings of ISIC:: The Information Behaviour Conference, Krakow, Poland, 9-11 October, 2018: Part 2. / [ed] Professor T.D. Wilson, Borås, 2019, Vol. 24(1), article id isic1825Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

Introduction. By conceptualising practices as the building blocks of an information infrastructure which has evolved around the issue of dealing with online misconduct, this study challenges an understanding of information infrastructures as structures that build on tools and agents such as technical systems and human actors.

Methods. Ten interviews with journalists working for nine different news organisations in four different countries were conducted in 2017. The interviews were recorded and transcribed by the author.

Analysis. Fundamentally different practices such as hashtagging and the outsourcing of content moderation are explored in relation to each other and to the news outlets’ practice of managing comments sections online.

Results. The study shows that the practices in which news organisations and individuals engage are entangled and overlap, creating an infrastructure for managing online misconduct.

Conclusion. This study has attempted to shift the focus from the actors to the practices they engage in and demonstrate how practices can bring about structural change to a network and generate new actors who start to engage in the reproduction and adjustment of the practices.

Place, publisher, year, edition, pages
Borås, 2019. Vol. 24(1), article id isic1825
National Category
Information Studies
Research subject
Library and Information Science
Identifiers
URN: urn:nbn:se:uu:diva-380910OAI: oai:DiVA.org:uu-380910DiVA, id: diva2:1301547
Conference
ISIC 2018, The Information Behaviour Conference, 9-11 October, 2018, Krakow, Poland
Available from: 2019-04-02 Created: 2019-04-02 Last updated: 2019-04-12Bibliographically approved

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Juneström, Amalia

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CiteExportLink to record
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Citation style
  • apa
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Language
  • de-DE
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Output format
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