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Learning and development opportunities: -a case study of Infosys BPO, Brno, Czech Republic
Uppsala University, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Faculty of Social Sciences, Department of Business Studies.
Uppsala University, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Faculty of Social Sciences, Department of Business Studies.
2007 (English)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

This study aims to investigate the importance of learning and development opportunities as a motivation factor in an outsourcing company. The high employee turnover rates in the outsourcing industry have caught the media’s attention and it is described as a big concern for both - the companies buying the services as well as the outsourcing service suppliers themselves. Recent research has shown that learning and development opportunities are of rising importance as to motivate employees to stay with the company.

The purpose of the thesis is to examine if learning and development opportunities is the most important factor when it comes to motivate employees to stay at Infosys BPO in Brno, Czech Republic. To be able to do this we have performed three interviews and a survey among the employees.

We have used various theories that deal with motivation in organisations. Fredric Herzberg’s Two-factor Theory covers most of the factors that generally are considered to affect motivation and satisfaction. Also Viktor Vrooms Expectancy Theory, J Stacy Adams´s Equity theory and Lockes Goal Setting Theory has been of a great help in our investigation. We have also used a current report from first of january 2007 dealing with the alarming attrition in the Indian BPO industry to complement our study.

Our result indicates that learning and development opportunities are not considered to be the most important motivation factor for the employees to stay at Infosys BPO. Instead, there are several factors that influence the satisfaction and the willingness to stay in the company, often in a combination. The nature of work and the level of salary are also of major importance for the motivation among the employees at Infosys BPO.

Place, publisher, year, edition, pages
Uppsala: Företagsekonomiska institutionen , 2007. , 73 p.
Keyword [en]
motivation, satisfaction, BPO, learning and development
National Category
Business Administration
Identifiers
URN: urn:nbn:se:uu:diva-8945OAI: oai:DiVA.org:uu-8945DiVA: diva2:131995
Uppsok
samhälle/juridik
Supervisors
Available from: 2008-05-06 Created: 2008-05-06

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CiteExportLink to record
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Citation style
  • apa
  • ieee
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  • de-DE
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Output format
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