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Knowledge management in knowledge intensive environments: - Case study of a consultant firm
Uppsala University, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Faculty of Social Sciences, Department of Business Studies.
2007 (English)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Knowledge management (KM) have long been characterized by information technology. Recently focus has changed from management concerning information technology (IT) and strategic questions based on the economic language, towards a strategic human resource (HR) approach. This approach has resulted in a paradigm shift from formalised, intermitted, and discontinuous learning, to increasingly informal, experimental, real-time situated learning. Nonaka and Takeuchi´s model for tacit KM aims at making tacit knowledge explicit, and thereby making it manageable. A social-process perspective opposes this view. Instead this perspective wants to explore tacit knowledge through the understanding of how individuals themselves create this knowledge in a social context. The theoretical base of the two perspectives are reviewed and discussed in this paper, and through a case study on a medium sized consultant firm the theoretical implications and possible research questions are developed and discussed. Results show that it is important to create a knowledge view on the company that is determined by the (1) characteristics of the organization; (2) work processes and (3) what type of knowledge that is central to the productive ability. The results are of exploratory nature and the purpose of the paper is of pedagogical nature.

Place, publisher, year, edition, pages
Uppsala: Företagsekonomiska institutionen , 2007. , 52 p.
Keyword [en]
Knowledge management; tacit knowledge; aesthetic reflexivity; communities-of-practice; intergenerational learning; case study
National Category
Pedagogical Work
URN: urn:nbn:se:uu:diva-8947OAI: oai:DiVA.org:uu-8947DiVA: diva2:131997
Available from: 2008-05-06 Created: 2008-05-06

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