Chefer, medarbetare och kommunikation: En studie av en intern kommunikationsprocess
Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Title: Superiors, co-workers and communication. A study of an internal communication process. (Chefer, medarbetare och kommunikation. En studie av en intern kommunikationsprocess.)
Number of pages: 52 (55 including enclosures)
Author: Carina Boson
Tutor: Peder Hård af Segerstad
Course: Media and Communication Studies C
Period: Autumn term 2007
University: Division of Media and Communication, Department of Information Science, Uppsala University.
Aim: The internal communication process in a medium sized Swedish company is studied with the aim to identify elements crucial for an effective internal communication. The communication between superiors and co-workers will be in focus, with the intention to analyze the communication process and make suggestions for improvements.
Method: This essay is based on qualitative interviews with superiors and co-workers.
Main results: The results indicate that several factors inhibit the communication between superiors and co-workers. Superiors and co-workers are without knowledge of each others responsibilities, roles, needs and expectations when it comes to communication. There are also indications that there is a lack of sensemaking and this may be the most essential obstruction for the communication. The results also show that both superiors and co-workers main understanding of communication is to distribute information, i.e. not to actively communicate. To improve the internal communication superiors and co-workers need to talk about their responsibilities, roles, needs and expectations; and communication systems ought to be set up. Furthermore, a process to make meetings more effective is crucial to create opportunities for sensemaking dialogues.
Keywords: communication, organizational communication, leadership, communication systems, sensemaking
Place, publisher, year, edition, pages
Uppsala: Medier och kommunikation , 2008. , 55 p.
communication, organizational communication, leadership, communication systems, sensemaking
Media and Communications
IdentifiersURN: urn:nbn:se:uu:diva-9148OAI: oai:DiVA.org:uu-9148DiVA: diva2:132178
Hård af Segerstad, Peder