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Improving communication practices in payroll management: A lean approach
Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences.
2019 (English)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Payroll processes serve an important part of any organization, ensuring that employees are paid accurately and on time. It is a support process which, when failing to live up to expectations, will not only occur costs but could potentially lead to legal action. Furthermore, it can damage a company’s reputation and put a dent in trust from the employees. The value of ensuring that the process flows as intended is evident and as the process becomes more complex the ability to ensure an efficient process becomes a nuisance all companies need pay attention to. One solution to ensure continuous improvements of processes is lean methodology. This thesis studies how an application of lean methodology could improve communication flows within a payroll process by the reduction of waste which will ensue when streamlining information and improving communication efforts. The objective is to improve communication between internal stakeholders of the payroll process whilst demonstrating how lean methodologies can be applied and provide value. The study combined abductive reasoning and a qualitative research approach. A case study was performed where primary data in the form of semi-structured interviews was used together with secondary data relating to relevant books and journals. Empirical findings showed errors in communication relating to a lack of common language use and lines of communication, silos and lack of end-to-end process knowledge and trust between teams as well as a lack of communal platforms and mutual training opportunities. The study shows that by applying lean methodologies such as kaizen, value stream mapping and PDCA together with fundamental principles the process will not only be able to reduce waste but improve communication between teams in the process.

Place, publisher, year, edition, pages
2019. , p. 53
Series
TVE-LKF ; 19 052
Keywords [en]
communication, lean, quality management
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:uu:diva-385864OAI: oai:DiVA.org:uu-385864DiVA, id: diva2:1326187
Educational program
Bachelor Programme in Leadership - Quality Management - Improvement
Supervisors
Examiners
Available from: 2019-07-02 Created: 2019-06-17 Last updated: 2019-07-02Bibliographically approved

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Citation style
  • apa
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Language
  • de-DE
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  • en-US
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  • nn-NO
  • nn-NB
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Output format
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