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Caught Between Expectations and the Practice Field Experiences of This Dilemma Among Volunteers Operating a Diaconal Crisis Line in Norway
Innlandet Hosp Trust, Ctr Psychol Relig, Hamar, Norway; MF Norwegian Sch Theol, Oslo, Norway.
Innlandet Hosp Trust, Norwegian Natl Advisory Unit Concurrent Subst Abu, Hamar, Norway; Inland Norway Univ Appl Sci, Fac Social & Hlth Sci, Elverum, Norway.
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Theology, Department of Theology, The Social Sciences of Religion, Psychology of Religions. Innlandet Hosp Trust, Ctr Psychol Relig, Hamar, Norway; Umeå Univ, Dept Publ Hlth & Clin Med, Umeå, Sweden.
Innlandet Hosp Trust, Ctr Psychol Relig, Hamar, Norway; Inland Norway Univ Appl Sci, Fac Social & Hlth Sci, Elverum, Norway.
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2019 (English)In: Crisis, ISSN 0227-5910, E-ISSN 2151-2396, Vol. 40, no 5, p. 340-346Article in journal (Refereed) Published
Abstract [en]

Background: Volunteer crisis line responders are a valuable resource for suicide prevention crisis lines worldwide.

Aim: The aim of this study was to gain a deeper understanding of how volunteers operating a diaconal crisis line in Norway experienced challenges and how these challenges were met.

Method: A qualitative, explorative study was conducted. A total of 27 volunteers were interviewed through four focus groups. The material was analyzed using systematic text condensation.

Results: The greatest challenge to the volunteers was the perception of a gap between their expectations and the practice field. The experience of many volunteers was that the crisis line primarily served a broad ongoing support function for loneliness or mental illness concerns, rather than a suicide prevention crisis intervention function.

Limitations: The focus group design may have made the participants more reluctant to share experiences representing alternative perspectives or personally sensitive information.

Conclusion: The findings of this study suggest that a uniform response to callers using crisis lines as a source of ongoing support is warranted and should be implemented in volunteer training programs.

Place, publisher, year, edition, pages
HOGREFE & HUBER PUBLISHERS , 2019. Vol. 40, no 5, p. 340-346
Keywords [en]
hotlines, qualitative research, focus groups, crisis intervention, suicide prevention
National Category
Public Health, Global Health, Social Medicine and Epidemiology
Identifiers
URN: urn:nbn:se:uu:diva-394976DOI: 10.1027/0227-5910/a000573ISI: 000485790500006PubMedID: 30813826OAI: oai:DiVA.org:uu-394976DiVA, id: diva2:1360189
Available from: 2019-10-11 Created: 2019-10-11 Last updated: 2019-10-11Bibliographically approved

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