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Sustainability practice at some Hotels on the Island of Gotland in Sweden
Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences. Uppsala University. (Hållbara besök)ORCID iD: 0000-0001-9690-2620
2019 (English)In: The 22nd QMOD-ICQSS Conference 2019 in Krakow, Poland: Leadership and Strategies for Quality Sustainability and Innovation in teh 4th Industrial Revolution / [ed] SuMi Dahlgaard-Park and Jens J.Dahlgaard, 2019Conference paper, Published paper (Refereed)
Abstract [en]

Abstract

 

Tourism, one of the major industries in the world, has seen a constant increase in the past decades in Sweden and in particular on the island of Gotland. Hotels’ sustainability work is controlled by authorities and company owners. Laws and directives regulate most of the work towards sustainability at the hotels. But how do the hotels work and manage to implement sustainability issues in practice? The theoretical background of the study consists of processes of co-creation of values, knowledge sharing and understanding assignment and responsibilities.

 

Purpose This study aims to investigate ten hotels on the island of Gotland and their daily, practical work towards sustainability.

 

Method A case study was conducted at ten hotel establishments on the island of Gotland, in Sweden. Ten hotel managers were interviewed about their daily practice and work towards sustainable solutions at their hotels.

Findings The results show that there are big differences between these hotels regarding the way in which knowledge about sustainability issues are implemented and shared to the personnel as well to the guests. In addition, there is a clear difference in the way in which sustainability is expressed in practice: the accountability is largely attributable to most of the hotels, but a few convey responsibility. Some of the managers seem to take a more active role in mediation of sustainability issues than is the case with the majority of the hotel managers. Also, anonymity between hotel guests and staff, large number of seasonal workers and insufficiently trained staff can be seen as a hinder for knowledge exchange over the sustainability issues.

Originality/Value of paper - The study makes contribution to the knowledge of processes of co-creation of sustainable values by exploring how some hotel managers are working towards sustainability on daily basis. The study can help to share knowledge of possibilities and hinders in daily work towards sustainable hotels.

 

Article classification: Research Paper

 

Place, publisher, year, edition, pages
2019.
Keywords [en]
co-creation of values, hotel, knowledge sharing, responsibility, sustainability
National Category
Other Engineering and Technologies
Research subject
Engineering Science with specialization in industrial engineering and management
Identifiers
URN: urn:nbn:se:uu:diva-396237OAI: oai:DiVA.org:uu-396237DiVA, id: diva2:1367059
Conference
The 22nd QMOD-ICQSS Conference 2019 in Krakow, Poland
Available from: 2019-10-31 Created: 2019-10-31 Last updated: 2019-10-31

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CiteExportLink to record
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