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Cognitive Work Analysis to support development of health IT in a complex organization
Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.ORCID iD: 0000-0001-8605-1850
Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.ORCID iD: 0000-0003-2534-4937
(English)In: Applied Ergonomics, ISSN 0003-6870, E-ISSN 1872-9126Article in journal (Refereed) Submitted
Abstract [en]

The continuous development of health IT fuels a process of ongoing digitalization that can affect the work of hospital staff negatively with respect to the poor integration of IT systems. One aim is to understand challenges associated with the work of implementing health IT systems within a complex organization. Another aim is to explore how an abstraction hierarchy, a modeling tool from the cognitive work analysis framework, can be used for development of health IT by visualizing how IT systems’ functions overlap, interfere with or depend on each other. We interviewed decision makers holding different positions at a large university hospital in Sweden and the possible use of the abstraction hierarchy was evaluated during a workshop. Multiple challenges are associated with the development of health IT systems, including difficulties in usability work, various work roles and use cases, the complexity of the organization, external development and technical and legal barriers to system integration. The abstraction hierarchy could indicate the need for further investigation of functionality overlap and reveal collaboration needs between development projects.

Place, publisher, year, edition, pages
Amsterdam: Elsevier.
Keywords [en]
Digitalization, Cognitive Work Analysis, Work Domain Analysis, Abstraction Hierarchy
National Category
Human Computer Interaction
Identifiers
URN: urn:nbn:se:uu:diva-401125OAI: oai:DiVA.org:uu-401125DiVA, id: diva2:1382900
Projects
The effects of digitalization on the work environment of nurses (DISA)
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare, 2016-07153Available from: 2020-01-06 Created: 2020-01-06 Last updated: 2020-01-08
In thesis
1.
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Löscher, IdaLind, Thomas

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