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Organiseringens dynamik: Strukturskapande processer i ett telematikföretag
Uppsala University, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Faculty of Social Sciences, Department of Business Studies.
2000 (Swedish)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Organization studies are transforming, changing focus from static entities to dynamic,organizational processes. Some critics point out that contemporary literature has not observednor specified these processes. The concepts lack thorough descriptions of the content of theprocesses. They do not account for the ordinary-but. crucial to the theory-details on howspecific acts constitute structure over time.

The focus here is on the processes behind a company's organizational structure, howit comes into existence and how it develops over time. Some questions to be consideredinclude: Who is creating organizational structure and by what means?, and What can we sayabout the driving forces behind these processes and about their actual content? The purpose ofthe study is to generate an empirically grounded theory in order to map out and explain thestructural processes behind the inception and development of an organization.

The study has bean performed with a Grounded Theory approach. The fieldwork was performed in a Swedish telemarketing company, which grew from zero to about 80 employees between 1990 and 1996.

The company's history and the information provided by its employees reveals anorganizational structure that is being created through interactions of various actors, from bothwithin and outside the company. Two parallel, interwoven organizational principles stand out.First is the ambition of the leaders and founders to establish a rational, hierarchical structurebased on function, which would help them to run the business as profitably as possible. To this end, the primary processes have been imitating, adaptation to external pressure, and intensification- processes that, in turn, are categorized in the generic concept of forcing. (All concepts have a further set of properties and indicators, mapped out from the empirical data). The second, and more interesting is the employees' effort to achieve a social order based on uniformity and solidarity, attained in the process of confirming. These two organizing principles constitute structural and ideological contradictions, which, in turn, lead to processesof reciprocal disorganization and adaptation.

Place, publisher, year, edition, pages
Uppsala: Acta Universitatis Upsaliensis , 2000. , 234 p.
Doctoral thesis / Företagsekonomiska institutionen, Uppsala universitet, ISSN 1103-8454 ; 81
Keyword [en]
Business studies
Keyword [sv]
National Category
Business Administration
Research subject
Business Studies
URN: urn:nbn:se:uu:diva-1181ISBN: 99-3257230-6OAI: oai:DiVA.org:uu-1181DiVA: diva2:160734
Public defence
2000-06-07, hörsal 1, Ekonomikum, Kyrkogårdsgatan 10, Uppsala, Uppsala, 13:15
Available from: 2000-05-17 Created: 2000-05-17Bibliographically approved

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