Två studier av styrning i kunskapsintensiva organisationer
2000 (Swedish)Doctoral thesis, comprehensive summary (Other academic)
Modern society has a large and growing sector comprised of knowledge-based organizations. A well educated workforce is essential to deal with ambiguity and variety in the changing environment in which these organizations operate. Strategic management and the control of operational activities is difficult because of unpredictability and instability at all levels in the organization. A need has been identified for specially tailored controls and tools for use in these circumstances and in such organizations. This dissertation contains two studies on this topic.
The first study applied an existing theory that recognizes four different types of basic technology (involving both routine and more knowledge intensive technology) used by staff in performing their work and four different management control systems, one well suited to each of the technologies. The aim of the study was to analyze and discuss the correspondence between the existing theory and some empirical data collected by a questionnaire sent to three authorities with activities in nuclear inspection and radiation control. The results give a reasonable good correlation between the theory and the empirical data.
In the second study, the basic task was to develop and apply a tool for strategic analysis and decision-making. There is a need for a tool that helps top and middle management in knowledge intensive inspection agencies make structural adjustments to strengthen their organization.
Inspectors at the Swedish Nuclear Power Inspectorate monitor safety conditions at the nuclear plants and make their judgments upon whether they believe that conditions are acceptable and/or whether adequate measures are being taken. In the study, the capability of making judgments is transformed to the strategically more concrete and controllable concepts of access to knowledge in the agency compared with that of the nuclear plant (that is, the knowledge level on safety related issues) and access to information. Five inspections were assessed and empirical data was collected by observation, by studying secondary documentation and by conducting interviews. According to the analysis the Swedish Nuclear Power Inspectorate is capable of making appropriate judgements.
Place, publisher, year, edition, pages
Uppsala: Acta Universitatis Upsaliensis , 2000. , 164 p.
Doctoral thesis / Företagsekonomiska institutionen, Uppsala universitet, ISSN 1103-8454 ; 82
Research subject Business Studies
IdentifiersURN: urn:nbn:se:uu:diva-1182ISBN: 99-3344967-2OAI: oai:DiVA.org:uu-1182DiVA: diva2:160735
2000-09-26, Hörsal 2, Ekonomikum, Uppsala, 13:15