Participatory design with train drivers - a process analysis
2005 (English)In: Interacting with computers, ISSN 0953-5438, E-ISSN 1873-7951, Vol. 17, no 2, 147-166 p.Article in journal (Refereed) Published
A participatory design process involving train drivers is analyzed and described in this paper. A group of six drivers were involved in the design process, and within a short period, four design iterations were completed. The present case study was the final part of a larger research project (TRAIN) investigating the train driving task including the drivers' information environment, number and nature of hours worked, work situation and work environment, and their effect on the drivers' behaviour and the train driver system safety. Although usability activities are widely used in IT development today, the users are not involved to the desired extent. This paper argues that to produce usable systems, quality time has to be spent initially to acquire knowledge of a work domain and establishing a common ground in terms of shared knowledge and a better understanding of the work context between the parties involved in system development. Our suggestions on participatory analysis and design that conclude the paper are based on the present case study including train drivers, as well as our experience from previous case studies.
Place, publisher, year, edition, pages
2005. Vol. 17, no 2, 147-166 p.
Human Computer Interaction
IdentifiersURN: urn:nbn:se:uu:diva-91811DOI: 10.1016/j.intcom.2004.11.001OAI: oai:DiVA.org:uu-91811DiVA: diva2:164661