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Communication as structuration: Viewing learning through the lens of communication
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Information Science, Media and Communication.
2005 (English)Doctoral thesis, monograph (Other academic)
Abstract [en]

This dissertation is about enlightening the relationship between organizational communication and learning. In doing so, I explore and build upon existing theories that address the relationship from a structuration perspective. Specifically, I turn to discursive communication theory and sociocultural learning theory. Both of these theories place emphasis on the everyday communication of actors in the process of organizational learning and structuring. To offer precision to these conceptualizations, I study two client servicing processes within two distinct organizations. While one of the processes is a decentralized, communication-intense process, the other is a centralized, technology-driven process. For both processes, I analyze the employees’ communicative interactions with colleagues and external actors in the context of their organizational structures. Using a strategy for theoretical development inspired by Charles Sanders Peirce, I offer inferences on how those communicative interactions—for both types of processes—potentially shape their future activities. The result of my study has been the development of two concepts: local conversations and text negotiations. I infer that through local conversations with colleagues and other organizational actors, employees simultaneously draw upon, negotiate and create new structures (texts) that can then be incorporated into further, future organizational activities. In this sense I argue that communication shapes or structures the organization, and the organization learns.

Place, publisher, year, edition, pages
Uppsala: Acta Universitatis Upsaliensis , 2005. , 163 p.
Uppsala Studies in Media and Communication, ISSN 1651-4777 ; 4
Keyword [en]
Media and communication studies, organizational communication, organizational learning, structure, agency, texts, conversations, structuration, discursive communication theory, sociocultural learning theory, theoretical study, abduction, business processes
Keyword [sv]
Medie- och kommunikationsvetenskap
National Category
Media and Communications
Research subject
Media and Communication Studies
URN: urn:nbn:se:uu:diva-4759ISBN: 91-554-6121-2OAI: oai:DiVA.org:uu-4759DiVA: diva2:165653
Public defence
2005-02-04, Hörsal 2, Ekonomikum, Kyrkogårdsgatan 10, Uppsala, 10:00
Available from: 2005-01-12 Created: 2005-01-12 Last updated: 2015-04-07Bibliographically approved

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