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The perceived image of multi-asset tourist destinations: investigating congruence across different content types
2021 (English)In: Service Business: An International Journal, ISSN 1862-8516, E-ISSN 1862-8508, Vol. 16, no 1, p. 57-75Article in journal (Refereed) Published
Abstract [en]

Destination image has become a crucial topic in tourism studies. However, research has scarcely considered multiple online content sources when studying the image of destinations. This paper examines different types of user-generated content in order to evaluate whether and how this content reflects the evolution of a destination’s image, and its congruence therein. The research focuses on a multi-asset tourist destination, i.e., one which draws different market segments. The results show a relatively high degree in congruence and evolution of the destination’s attractions, but also questions bits of theories on communication congruence as well as attractions’ evolution theories.

Place, publisher, year, edition, pages
2021. Vol. 16, no 1, p. 57-75
Keywords [en]
Destination image, User-generated content, Multi-asset destinations, Communication congruence, Destination evolution
National Category
Business Administration Human Geography Information Systems, Social aspects Information Systems
Research subject
Business Studies
Identifiers
URN: urn:nbn:se:uu:diva-482834DOI: 10.1007/s11628-021-00472-7OAI: oai:DiVA.org:uu-482834DiVA, id: diva2:1690622
Available from: 2022-08-26 Created: 2022-08-26 Last updated: 2025-02-17

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Publisher's full texthttps://link.springer.com/article/10.1007/s11628-021-00472-7

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Bassols-Gardella, NarcísCoromina, Lluís
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