Background: Clinical decision support systems (CDSSs) are developed to support healthcare practitioners with decision-making about therapy and diagnosis’ confirmation, among others. Although there are many advantages of using CDSSs, there are still many challenges in their adoption. Therefore, it is essential to ensure the quality of the system, so that it can be used confidently and securely.
Objective: This study aims to propose a set of (sub)characteristics which should be considered in evaluating the quality-in-use of CDSSs, based on the ISO/IEC 25010 standard and on existing literature.
Methods: We reviewed the existing literature on CDSS assessment and presented a list of quality characteristics evaluated.
Results: Ten quality characteristics and 56 sub-characteristics were identified and selected from the literature, in which usability was evaluated the most. An example of a scenario has been presented to illustrate our assessment approach of satisfaction and efficiency as important quality-in-use characteristics to be applied in the evaluation of a CDSS.
Conclusion: The proposed approach will contribute in bridging the gap between the quality of CDSSs and their adoption.