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Strategic Choices in It-enabled Occasions of Knowledge Acquisition: The Role of Information Technology and the Effects on Service Development
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Business Studies.
2005 (English)In: The E-Business Review, Texas, USA: International Academy of E-business , 2005, 83-86 p.Conference paper (Refereed)
Abstract [en]

Organizations of today compete more on knowledge than on any other aspect. The knowledge held within one organization distinguishes it from others by what it renders its holders, the employees, and in turn the organization. Knowledge is of particular interest to service firms where it constitutes the very core of all service activities, service functions as well as service outcomes. To these organizations developing a competitive edge entails constant knowledge development that is reflected in the service development processes. Customers are an important source to knowledge and information technology (IT) one channel to reach and create a dialogue with that source. The focus of this analytical paper is on strategic choices of IT-enabled knowledge acquisition opportunities concerning customer-held knowledge for service development processes. The paper illuminates the complexity of such strategic choices, the role of IT in theses occasions and the effects on the firm’s service development.

Place, publisher, year, edition, pages
Texas, USA: International Academy of E-business , 2005. 83-86 p.
Keyword [en]
Information technology, service development, knowledge generation, knowledge acquisition, strategy
URN: urn:nbn:se:uu:diva-102601ISBN: 0-9707955-4-8OAI: oai:DiVA.org:uu-102601DiVA: diva2:216511
Paper presented at the International Academy of E-Business Conference, March 2005, San Francisco, California, USA. Recipient of Outstanding Paper Award.Available from: 2009-05-09 Created: 2009-05-09 Last updated: 2011-05-13Bibliographically approved

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