uu.seUppsala University Publications
Change search
ReferencesLink to record
Permanent link

Direct link
"It's easier to talk to a woman" - aspects of gender in Swedish telenursing
Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Public Health and Caring Sciences, Centre for Research Ethics and Bioethics.
Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Public Health and Caring Sciences, Health Services Research.
2008 (English)In: Journal of Clinical Nursing, ISSN 0962-1067, E-ISSN 1365-2702, Vol. 17, no 22, 2979-2986 p.Article in journal (Refereed) Published
Abstract [en]

Aim. To describe and explore gender aspects in telenursing as experienced by Swedish telenurses.

Background. Telenurses at call centres in Sweden offer triage recommendations and self-care advice to the general public over the telephone, on a wide range of health problems. The demands on telenurses are multifaceted and competence is needed in many fields such as nursing, pharmacology, psychology and communication. Previous studies have shown that telenurses encounter many ethical dilemmas and that some of these are to do with gender related issues. Most telenurses, as well as most callers, are women. It is, therefore, reasonable to believe that gender plays an important role in the work of telenurses.

Design. Descriptive and explorative qualitative design.

Methods. A purposive sample of 12 female telenurses in Sweden participated in in-depth interviews twice during 2004–2005. The transcribed interviews were analysed inductively with a stepwise thematic method.

Results. Five themes emerged from the interviews, namely: female subordination in the family, disrespect in dialogue with female nurses, distrust in fathers' competence, reluctant male callers and woman-to-woman connection.

Conclusions. Gender construction and cultural gender norms seem to be at work in the encounter between Swedish telenurses and callers. Questions of power relations, the picture of the mother/woman as the primary carer for small children and distrusting men in their parental role were particularly highlighted.

Relevance to clinical practice. Telenurses should be aware of the risk of stereotyping their dialogues with callers in a way that seems to fit better with female callers' ways of communicating. Clinical supervision based on reflective practice and peer reviews of calls might diminish this risk. Telenurses also need more training in handling overt or covert power messages based on male superiority.

Place, publisher, year, edition, pages
2008. Vol. 17, no 22, 2979-2986 p.
Keyword [en]
gender, nurses, nursing, qualitative, Sweden, telenursing
National Category
Medical and Health Sciences
URN: urn:nbn:se:uu:diva-102988DOI: 10.1111/j.1365-2702.2008.02345.xPubMedID: 19012768OAI: oai:DiVA.org:uu-102988DiVA: diva2:217148
Available from: 2009-05-13 Created: 2009-05-13 Last updated: 2010-06-16Bibliographically approved

Open Access in DiVA

No full text

Other links

Publisher's full textPubMed

Search in DiVA

By author/editor
Höglund, Anna THolmström, Inger
By organisation
Centre for Research Ethics and BioethicsHealth Services Research
In the same journal
Journal of Clinical Nursing
Medical and Health Sciences

Search outside of DiVA

GoogleGoogle Scholar
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Altmetric score

Total: 236 hits
ReferencesLink to record
Permanent link

Direct link