uu.seUppsala University Publications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
The Emergent View of IT and Organizational Change
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Business Studies.
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Business Studies.
2009 (English)In: 15th Americas Conference on Information Systems (AMCIS),San Francisco, California, US, 2009, 2009Conference paper, Published paper (Refereed)
Abstract [en]

In the modern business world, it is impossible to distinguish between technologyand organization. All activities are somehow supported by technology and thenature and structure of organizations influence the technological development.For that reason, it is crucial to recognize the reciprocal relationship betweentechnology and organization, and acknowledge the phenomena as highlyintertwined. This is the case in practice but it should also be reflected in associatedresearch. In this paper, a bibliometric approach serves as the foundation for astudy of whether a dynamic view of technology and organization is representedin affiliated scientific writings the last decade. More specifically, research inconnection to information technology and organizational change is considered.The results from the investigation paint a scattered picture lacking clearindications of a tendency suggesting a move from a deterministic, and towardsan emergent scientific view of these concepts.

Place, publisher, year, edition, pages
2009.
Keyword [en]
Organizational change, information technology, emergent view, research fields, bibliometrics
National Category
Business Administration
Research subject
Business Studies
Identifiers
URN: urn:nbn:se:uu:diva-108321OAI: oai:DiVA.org:uu-108321DiVA: diva2:235360
Available from: 2009-09-15 Created: 2009-09-15 Last updated: 2010-02-26Bibliographically approved
In thesis
1. Modern Perspectives on the Digital Economy: With Insights From the Health Care Sector
Open this publication in new window or tab >>Modern Perspectives on the Digital Economy: With Insights From the Health Care Sector
2009 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

During the last decades, extensive investments in IT have been made more or less within the majority of the existing industries. This development presents both opportunities and risks with regard to organization and change. The main purpose of this thesis is to investigate these new conditions spawned by digitization, and to examine why many of the anticipated benefits have failed to come about. This is done through historical and contemporary studies – together with informed speculations about the future – with health care as the empirical setting.

The research presented here consists of four articles and a revised licentiate thesis. The findings from the studies suggest that despite both academic and practical calls for research that simultaneously considers IT, digitization, organization and organizational change – there is still a lack of such efforts. Furthermore, the results indicate that IT has to be contextualized and broken down into sub-types, a taxonomy or typology, depending on the specific situation. Also, the present stage of digitization determines the conditions for utilization of IT. This also has to be considered. Another conclusion is that digitization, in fact, has lead to increases in productivity. But traditional financial measures are not always suitable for measuring the impact of IT on productivity. The first steps towards being able to really measure the effects from IT and digitization are to establish common standards and nomenclatures in organizations, and to consolidate existing IT systems so that they generate compatible and informative data and information. By doing this organizations are also better suited to define, visualize, measure and evaluate important processes. In turn, they can start becoming truly process oriented.

The thesis presents some possible modern implications from IT and digitization as well. For instance, simulation and digital reward systems can be fruitful management tools. They do however demand a compatible and well thought through IT infrastructure and that the generated data and information is aligned with the overall strategies and visions. The empirical component of this research is based on the health care sector in Sweden, which is one area. However, it is argued that the findings are relevant to other industries as well. This because most large and complex organizations that deal with IT and change run into the problems and opportunities discussed in the presented studies. If we really come to understand how IT-implementations affect organization and change – and vice versa – huge benefits can be realized. The treatment of patients and the situation for medical staff can be improved. Also, the national economy can be boosted due to various export advantages and better public health. Similar benefits can also be achieved in other types of organizations. Through its holistic and pluralistic approach regarding research and methodology, together with the rich empirical descriptions, the thesis presents original and valuable insights for both academics and practitioners. It primarily puts forth investigations of the implications of the reciprocal relationship between IT and digitization on the one hand, and organization and organizational change on the other.

Place, publisher, year, edition, pages
Uppsala: Department of Business Studies, 2009. 111 p.
Series
Doctoral thesis / Företagsekonomiska institutionen, Uppsala universitet, ISSN 1103-8454 ; 145
Keyword
IT, digitization, organization, organizational change, process, health care
National Category
Economics and Business
Research subject
Business Studies
Identifiers
urn:nbn:se:uu:diva-108218 (URN)
Public defence
2009-10-07, Hörsal 2, Ekonomikum, 13:00 (English)
Opponent
Supervisors
Available from: 2009-09-09 Created: 2009-09-09 Last updated: 2009-09-16
2. Leading IT-Enabled Change Inside Ericsson: A Transformation Into a Global Network of Shared Service Centres
Open this publication in new window or tab >>Leading IT-Enabled Change Inside Ericsson: A Transformation Into a Global Network of Shared Service Centres
2010 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

The purpose of this thesis is to explore—from a managerial perspective—how IT-enabled change is designed, led, and sustained from-within an organisation. This is an issue of central concern because there is a considerable lack of research that directly incorporates IT in management and organisational change studies. In addition, earlier research has recurrently focused on abstract theorising, aggregated perspectives, and exploring organisational change from the outside, from-without. Consequently, the present body of research provides limited knowledge of how organisations in practice lead large-scale IT-enabled transformations.

The thesis herein sets out to explore this question, and does so by following the change designers and agents of the telecommunications company Ericsson, that transformed its finance and accounting unit from a highly decentralised structure into a shared service centre structure (SSC) entitled: “The Global F&A Transformation Programme”. The formal transformation lasted three years, was enabled by an enterprise resource planning (ERP) system, and was driven in the majority of Ericsson’s sub-units situated in more than 140 countries.

Theoretically, this thesis addresses the research question: how do actors and structures influence large-scale IT-enabled change? The principal finding of the thesis is a four-stage analytical framework built on the concepts of common ground, common meaning, common interest, and common behaviour: The Commonality Framework for IT-enabled Change. The value of the framework is that it depicts the interplay between actors and structures on a micro-level. In doing so, the framework explains the different levels of complexity in a transformation and how they require different structures to be used, different activities to be performed, different skills to be applied, and different roles to be played. The framework can be used by both academics and practitioners to develop, assess, and improve IT-enabled change projects.

In a broader perspective, the findings further suggest that change comes about as an upward spiral, within which the moving targets of IT and organisation are intimately interconnected. This reciprocal interconnectedness between IT and organisation across time implies that if changes are done to technological properties, this necessitates changes to the organisational properties, and vice versa. Organisations at the hands-on-level more or less have to change to make use of the IT-enabled advantages. Thus, successful IT-enabled change is more than the technology artefact per se, and requires thoughtful attentiveness not only to the technological and material side, but also to the organisational, social and human side of change.

The theoretical contribution of this thesis is the in-depth exposition of different aspects and interplays between the properties of actors and structures from-within the organisation. The empirical contribution is the description of how contemporary multinational organisations initiate, lead, and sustain large-scale IT-enabled change.

Place, publisher, year, edition, pages
Uppsala: Department of Business Studies, 2010. 116 p.
Series
Doctoral thesis / Företagsekonomiska institutionen, Uppsala universitet, ISSN 1103-8454 ; 146
Keyword
IT-enabled change, global organisational change, ERP, shared service centre, change agent, actor, structure, practice.
National Category
Business Administration
Research subject
Business Studies
Identifiers
urn:nbn:se:uu:diva-119624 (URN)
Public defence
2010-03-30, Hall 2, Centre for Social Sciences (Ekonomikum), Kyrkogårdsgatan 10, Uppsala, 13:00 (Swedish)
Opponent
Supervisors
Note
The provided document is only the summary and introductory chapter of the thesis (i.e. excluding the five papers). If you want more information about the thesis as a whole please contact the author einar.iveroth@fek.uu.se.Available from: 2010-03-04 Created: 2010-02-26 Last updated: 2010-03-04Bibliographically approved

Open Access in DiVA

summary(67 kB)109 downloads
File information
File name SUMMARY01.pdfFile size 67 kBChecksum SHA-512
719d3de215fdd91efeb7a965fbc74f7e48e5db507f8b960eebdbab2b51162cebe26893593f07d726c90422f4d083d47a30a215bd31f92d0e1c125243ce7a1883
Type summaryMimetype application/pdf

Authority records BETA

Fryk, Pontus

Search in DiVA

By author/editor
Fryk, Pontus
By organisation
Department of Business Studies
Business Administration

Search outside of DiVA

GoogleGoogle Scholar
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 540 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf