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Inside Ericsson: A framework for the practice of leading global it-enabled change
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Business Studies.
2010 (English)In: California Management Review, ISSN 0008-1256, Vol. 53, no 1, 136-153 p.Article in journal (Refereed) Published
Abstract [en]

This article explores what it is that managers actually do to successfully lead IT-enabled change. It is based on a three-year case study of the practice of leading IT-enabled change inside the global telecommunications company Ericsson. This organization managed to successfully change their finance and accounting department from an independent structure of numerous local finance and accounting organizations with their own information systems and their own way of doing things into one interdependent global network of shared service centers enabled by a single information system. Based on this and other studies, this article develops a commonality framework for IT-enabled change, which offers important guidelines to improve managerial practice.

Place, publisher, year, edition, pages
2010. Vol. 53, no 1, 136-153 p.
Keyword [en]
IT-enabled change, global, transformation, practice, framework
National Category
Business Administration
Research subject
Business Studies
URN: urn:nbn:se:uu:diva-128866ISI: 000285537000006OAI: oai:DiVA.org:uu-128866DiVA: diva2:331942
Available from: 2010-07-28 Created: 2010-07-28 Last updated: 2011-07-25Bibliographically approved

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