Evaluating Procurement, Usability and Off-the-Shelf Office Software
2007 (English)In: COST294-MAUSE Workshop - Downstream Utility: The Good, the Bad, and the Utterly Useless, 2007, 22-29 p.Conference paper (Other (popular scientific, debate etc.))
Off-the-shelf office software has lately been receiving increasing attention in Sweden. This experience report illustrate different perspectives on a usability evaluation of the procurement process and the off-the-shelf software system. This study was part of a long-term action research project in a large government organization. Data was collected through documents, interviews, and participatory observations. This paper describes how the usability evaluation was carried out, how the context of the usability evaluation changed during these weeks and finally discuss and interpret why the stakeholders experienced the evaluation as useful. The usability evaluation was found to be very useful by stakeholders from the organization, whereas the usability expert as well as our research group had difficulties in seeing the usefulness. Findings indicate an agenda that was revealed late in the project as one of the main reason for the importance of the evaluation. Also a true belief in the perfection of the off-the-shelf office software and a somewhat different view of what usability is might explain the downstream utility.
Place, publisher, year, edition, pages
2007. 22-29 p.
Usability evalution, off-the-shelf software, system development, use cases
IdentifiersURN: urn:nbn:se:uu:diva-13942ISBN: 978-2-917490-01-3OAI: oai:DiVA.org:uu-13942DiVA: diva2:41712