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“Network Process Re-engineering” in a home textile network: the importance of business relationships and actor bonds
Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Industrial Engineering & Management. Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Economic History, Science and Technology Studies Center.
2011 (English)In: Fashion supply chain management: industry and business analysis / [ed] Tsan-Ming Choi, Hershey, PA: IGI Global, 2011, 212-234 p.Chapter in book (Refereed)
Abstract [en]

This chapter relies on a case study featuring the business network around Stella, an Italian home textile manufacturer, to illustrate the challenging issue of engaging other firms into complex “Network Process Re-engineering” (NPR) projects. While the strict technological dimension of selecting, developing, and implementing ICT solutions is certainly very important and poses several challenges to this type of projects, this chapter focuses on other types of challenges, namely those pertaining to the nature and quality of relationships between the actors taking part in a NPR project. We stress the importance of the connection between the specific inter-organizational activities that need to be redesigned and coordinated in better ways, on the one hand, and the bonds existing among the actors, on the other hand. We suggest that very advanced and complex coordination tasks, entailing sensitive communication patterns, can be tackled only if supported by strong, integrative relationships characterized by high trust and commitment between the involved parties. We conclude by discussing how the pivotal firms or the “strategic centers” of a network can support and facilitate complex change projects like NPR by carefully combining different strategies, whereby they both exert coercive power and make concessions to their counterparts in the network.

Place, publisher, year, edition, pages
Hershey, PA: IGI Global, 2011. 212-234 p.
National Category
Business Administration Engineering and Technology
Research subject
Engineering Science
URN: urn:nbn:se:uu:diva-166290DOI: 10.4018/978-1-60960-756-2.ch012ISBN: 9781609607562OAI: oai:DiVA.org:uu-166290DiVA: diva2:475921
Available from: 2012-01-11 Created: 2012-01-11 Last updated: 2012-05-08Bibliographically approved

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