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Delta och deltagandet: Om vägen till en visare verksamhet
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Arts, Department of ALM.
2009 (Swedish)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesisAlternative title
Delta participates: The way to a wiser organization (English)
Abstract [en]

The aim of this Masters dissertation has been to create a holistic approach to a firm’s inter-enterprise communication. Using communication theory the aim is to find out of how a message is born, transmitted and received. This work also provides an insight on how knowledge and information alternately change shape with each other as individuals interacts. Knowledge is that of individual or collective intrinsic material, while information can be considered as expressed knowledge or data in a meaningful context. To take advantage of these two important resources, Knowledge Management (KM) and Information Management (IM) are applied to create strategies to organize, adapt, retrieve and store information, and to distribute and access those important resources in the best way. Through three focus group interviews answers were sought on how the firm’s information system worked at the time of the study and also the staff’s ideas and needs for improvements. The results showed that the will and the technology's conditions were good, but that communication was too unstructured in order to create a good circulation of information. In order to tackle this unstructured information, the dissertation provide recommendations on a number of proceedings leading to how information can be better targeted towards the recipient, made possible to re-use knowledge and information, and how a dialogue rather than orders can be created.

Place, publisher, year, edition, pages
Uppsatser inom biblioteks- & informationsvetenskap, ISSN 1650-4267 ; 485
Keyword [en]
Communication theory, Information Management, Knowledge Management
Keyword [sv]
Kommunikationsteori, Information Management, Knowledge Management
National Category
URN: urn:nbn:se:uu:diva-167091OAI: oai:DiVA.org:uu-167091DiVA: diva2:480990
Subject / course
Library and Information Science
Educational program
Master Programme in ALM
Humanities, Theology
Available from: 2012-01-20 Created: 2012-01-20 Last updated: 2012-01-20Bibliographically approved

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