Medarbetarsamtal och Performance Management: En studie av medarbetarsamtalets styrande funktion i Swedbank.
Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
This thesis investigates how Swedbank uses performance appraisal interviews as a tool for managing and controlling work performance. Previous studies and literature concerning the two subjects Performance Management and performance appraisal interviews were studied to get a general picture of the field and empirical material was collected through qualitative interviews with managers at Swedbank in Uppsala. The analysis of the collected material showed four themes (goals, evaluation, reward and development) to be important components of the process surrounding the performance appraisal interview. These are also important components of the Performance Management process according to existing literature, this made the connection between the Performance Management system and the performance appraisal interviews clear.
Foucault’s theory concerning control in the workplace was used to analyze how the performance appraisal interview and its components are used to manage and control work performance. The analysis shows that what Foucault calls “administrative control” is very much present in Swedbank. Every individual’s work results are documented and continuously evaluated. Mainly, the organization controls individuals by creating norms for accepted behavior and performance. When norms are not followed, for example if a person does not manage to reach his/her individual performance goal, the organization acts to normalize that person. Coaching and mentoring are examples of techniques used to help the individual reach the goals, in other words to follow the norm.
Place, publisher, year, edition, pages
2011. , 37 p.
medarbetarsamtal, performance management, prestation, styrning
IdentifiersURN: urn:nbn:se:uu:diva-167262OAI: oai:DiVA.org:uu-167262DiVA: diva2:482597
UppsokSocial and Behavioural Science, Law