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Managing business travel: Developments and dilemmas in corporate travel management
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Institute for Housing and Urban Research.
2012 (English)In: Tourism Management, ISSN 0261-5177, E-ISSN 1879-3193, Vol. 33, no 2, 276-284 p.Article in journal (Refereed) Published
Abstract [en]

Work organizations today often depend on communication and interaction between persons working in geographically dispersed locations. As a consequence, business travel has increased considerably over the past few decades, and large companies and public authorities often employ travel managers to implement efficient travel routines. The present paper investigates the professional practice of travel management. Using interviews, policy documents and existing literature, it examines recent developments in this field and identifies a number of dilemmas and challenges that travel managers experience in their attempts to control travel behaviour and travel costs in their organizations. These dilemmas occur in travel managers' relations with other stakeholders in the business travel process - travellers, senior managers, suppliers, and travel agents. An additional dilemma concerns the role of 'virtual meetings' (via telephone, video or the Web) and their potential to serve as substitutes for or complements to travel and face-to-face meetings.

Place, publisher, year, edition, pages
2012. Vol. 33, no 2, 276-284 p.
Keyword [en]
Business travel, Travel management, Travel policy, Travel agency, Virtual meeting
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:uu:diva-167905DOI: 10.1016/j.tourman.2011.03.006ISI: 000298534200005OAI: oai:DiVA.org:uu-167905DiVA: diva2:489816
Available from: 2012-02-03 Created: 2012-02-02 Last updated: 2017-12-08Bibliographically approved

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