A user-centred deployment process for ICT in health care teams: experiences from the OLD@HOME project
2006 (English)In: Ubiquity: Technologies for Better Health in Aging Societies, 2006, 167-172 p.Conference paper (Refereed)
Objective: To present a user-centred method for introducing ICT in health care organisations, taking factors that influence acceptance into account. Methods: User centred methods are used in combination with previous research regarding factors that affect user acceptance, in order to facilitate users' acceptance of new ICT tools. Results: A method is presented that supports the introduction of ICT in team work. The method consists of three major steps; (1) the start-up seminar, (2) end user education and (3) continuous follow-up during the deployment phase. Important results of the start-up seminar are documentation of the users' expectations, and an agreement of ground rules that supports both the social norm factor and the users' perceived behavioural control. Education and follow-up also improve perceived behavioural control, and by involving super users perceived usefulness and ease of use can be improved through subjective norm. Conclusion: Key factors in the deployment process are; user participation, end user experience and education, and continuous follow-up of the process.
Place, publisher, year, edition, pages
2006. 167-172 p.
, Studies in Health Technology and Informatics, ISSN 0926-9630 ; 124
Medical Informatics; Diffusion of Innovation; Technology Transfer; Computer Literacy; Technology acceptance; User Centred Methods
Computer and Information Science Medical and Health Sciences
IdentifiersURN: urn:nbn:se:uu:diva-22183ISI: 000281143200023PubMedID: 17108521ISBN: 978-1-58603-647-8OAI: oai:DiVA.org:uu-22183DiVA: diva2:49956
20th International Congress of the European Federation for Medical Informatics, Univ. Hamburg, Maastricht, NETHERLANDS, AUG 27-30, 2006