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A user-centred deployment process for ICT in health care teams: experiences from the OLD@HOME project
Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Centre for eHealth. Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Medical Sciences. (Biomedicinsk informatik och teknik)
Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Centre for eHealth. Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Medical Sciences. (Biomedicinsk informatik och teknik)
Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Centre for eHealth. Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Medical Sciences. (Biomedicinsk informatik och teknik)
2006 (English)In: Ubiquity: Technologies for Better Health in Aging Societies, 2006, 167-172 p.Conference paper, Published paper (Refereed)
Abstract [en]

Objective: To present a user-centred method for introducing ICT in health care organisations, taking factors that influence acceptance into account. Methods: User centred methods are used in combination with previous research regarding factors that affect user acceptance, in order to facilitate users' acceptance of new ICT tools. Results: A method is presented that supports the introduction of ICT in team work. The method consists of three major steps; (1) the start-up seminar, (2) end user education and (3) continuous follow-up during the deployment phase. Important results of the start-up seminar are documentation of the users' expectations, and an agreement of ground rules that supports both the social norm factor and the users' perceived behavioural control. Education and follow-up also improve perceived behavioural control, and by involving super users perceived usefulness and ease of use can be improved through subjective norm. Conclusion: Key factors in the deployment process are; user participation, end user experience and education, and continuous follow-up of the process.

Place, publisher, year, edition, pages
2006. 167-172 p.
Series
Studies in Health Technology and Informatics, ISSN 0926-9630 ; 124
Keyword [en]
Medical Informatics; Diffusion of Innovation; Technology Transfer; Computer Literacy; Technology acceptance; User Centred Methods
National Category
Computer and Information Science Medical and Health Sciences
Identifiers
URN: urn:nbn:se:uu:diva-22183ISI: 000281143200023PubMedID: 17108521ISBN: 978-1-58603-647-8 (print)OAI: oai:DiVA.org:uu-22183DiVA: diva2:49956
Conference
20th International Congress of the European Federation for Medical Informatics, Univ. Hamburg, Maastricht, NETHERLANDS, AUG 27-30, 2006
Available from: 2007-01-12 Created: 2007-01-12 Last updated: 2010-12-13Bibliographically approved

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