From Paper to Practice: Asking and Responding to a Standardized Question Item in Performance Appraisal Interviews
2014 (English)In: Pragmatics and Society, ISSN 1878-9714, E-ISSN 1878-9722, Vol. 5, no 2, 165-190 p.Article in journal (Refereed) Published
In this paper, we examine how a standardized question is launched and received in a corpus of performance appraisal interviews, with a particular focus on how a particular question is translated from the interview template into actions in interaction. We examine different delivery formats of our target question and how reformulations versus verbatim ‘reading format’ deliveries impact subsequent employee answers and sequence development. Seemingly minor alterations make relevant more specific second parts, and as a result, different employees essentially receive different questions. The target question can also be recruited to initiate other interactional projects, such as assessment sequences, and managers recurrently orient to a role as animators rather than authors of the question, which reduces social complications of negative performance appraisal. Our empirical context allows us to discuss the relationship between theory and practice in an activity type where institutional agendas come into play when using templates.
Place, publisher, year, edition, pages
2014. Vol. 5, no 2, 165-190 p.
performance appraisal interview, standardization, conversation analysis, question design, assessment, template
Languages and Literature
IdentifiersURN: urn:nbn:se:uu:diva-169504DOI: 10.1075/ps.5.2.01nyrISI: 000342729900001OAI: oai:DiVA.org:uu-169504DiVA: diva2:507011