Reflective listening and open-ended questions in counselling: Preferences moderated by social skills and cognitive ability
2013 (English)In: Counselling and Psychotherapy Research, ISSN 1473-3145, E-ISSN 1746-1405, Vol. 13, no 1, 24-31 p.Article in journal (Refereed) Published
Aims: We examined how nondirective counselling skills affect the evaluation of counsellors and the observed working alliance, and how evaluators' social skills and cognitive ability moderate evaluations. Method: In a first analogue experiment, counselling transcripts containing more or less restatements, reflections and open-ended questions were audio-taped and rated by evaluators (n=52) who self-reported social skills. In a second experiment, a different sample of evaluators (n=63) rated transcripts and self-reported social skills and were tested on cognitive ability. Results: Restatements and reflections improved ratings of the counsellors and the observed working alliance, but open-ended questions did not. Ratings were moderated by evaluators' social skills and cognitive ability. Discussion: The results agree with previous evidence on restating–reflecting and open-ended questions. That certain evaluators preferred open-ended questions more than others can be understood as an issue of matching between conceptual level, social skills, and counselling structure.
Place, publisher, year, edition, pages
Taylor & Francis, 2013. Vol. 13, no 1, 24-31 p.
Cognitive ability, counselling, nondirective, social skills, working alliance
Research subject Psychology
IdentifiersURN: urn:nbn:se:uu:diva-183188DOI: 10.1080/14733145.2012.687387OAI: oai:DiVA.org:uu-183188DiVA: diva2:562072
Publicerad version av delarbete 3 i sammanläggningsavhandling
Länk till delarbete: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-92126
Länk till avhandling: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-45512012-10-232012-10-232016-08-17Bibliographically approved